Medical Information Specialist with German and English language (m/w/d)

IQVIA; Berlin; Vor Ort; EUR 45.000 - 75.000; Vollzeit

Zusammenfassung

Join a forward-thinking organization as a Medical Information Specialist, utilizing your pharmaceutical expertise and language skills in German and English. This role involves providing essential support to healthcare professionals, processing safety data, and ensuring high-quality standards. You will collaborate with a global team, drive project initiatives, and enhance your professional growth. With a focus on patient safety and product quality, this position offers an exciting opportunity to make a significant impact in the healthcare industry. If you are passionate about contributing to innovative medical solutions, this role is perfect for you.

Qualifikationen

• Must be a Pharmacist with excellent written and verbal skills in English and native German.
• High attention to detail and accuracy, maintaining high-quality standards.

Aufgaben

• Provide phone support to healthcare professionals regarding adverse events and product quality complaints.
• Receive, triage, and process Lifecycle safety operational data.
• Build a positive team environment and provide training to less experienced team members.

Kenntnisse

Pharmacy knowledge

German language proficiency

English language proficiency

Organizational skills

Attention to detail

Time management

Ausbildung

Bachelor’s Degree in Pharmacy

Jobbeschreibung

Use your scientific and foreign language expertise to join the world’s leading comprehensive pharmaceutical safety services organization at a fast-growing team performing medical information call center services. Apply your knowledge and expertise, including complex decision making, to review, assess, and process safety and product quality information. Be part of a global team to help ensure the safety profiles of products marketed worldwide, with development opportunities to oversee projects and teams.

Medical Information Specialist with German and English language (m/w/d)

1. Responsibilities
2. Provide phone support to healthcare professionals and consumers regarding adverse events, product quality complaints, medical inquiries, product support, and other needs (excluding commercial sales support).
3. Receive, triage, review, and process Lifecycle safety operational data. Perform data entry for tracking and databases, code relevant medical terminology, write descriptive narratives, generate queries, perform quality control, assist with reconciliation, drive case closure, and coordinate translations.
4. Receive and document incoming calls or emails from investigative sites or other sources reporting safety data.
5. Build a positive, collaborative team environment within the Lifecycle safety team, lead by example, and provide training and mentoring to less experienced team members.
6. Establish and maintain effective communication within project teams.
7. Liaise with Project Managers by proactively identifying issues and proposing solutions.
8. Participate in training on Lifecycle safety processes and service offerings, and contribute to the implementation of new initiatives.

Required Knowledge, Skills, and Abilities

1. Must be a Pharmacist.
2. Excellent written and verbal skills in English (minimum C1) and native German.
3. Willingness and aptitude to learn new skills across Lifecycle Safety service lines.
4. High attention to detail and accuracy, maintaining high-quality standards.
5. Excellent organizational and time management skills.
6. Ability to establish and maintain effective working relationships with colleagues, managers, and clients.
7. Ability to manage multiple projects simultaneously and organize workload effectively.

Minimum Required Education and Experience

1. Bachelor’s Degree in Pharmacy.
2. Fluency in English (minimum C1) and native German language.

This role is not available for UK visa sponsorship.

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com