Deutschsprachige Kundenservice in Griechenland (m / w / d) - Finanzen / Bankwesen

Teleperformance; Kiel; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

Join a leading Mobile Bank's Anti-Financial Crime Customer Experts team as a Customer Service Specialist. This role involves supporting German-speaking customers, preventing fraud, and ensuring excellent customer experience. Relocation support to Greece is provided, along with competitive salary and benefits.

Leistungen

Complete relocation support

Competitive salary + 2 extra salaries per year

Health care benefits

Free online Greek language courses

Professional growth opportunities

Qualifikationen

• Fluency in German and very good English communication skills.
• Experience in customer service or customer-facing roles preferred.
• Ability to work under stressful situations.

Aufgaben

• Support customers via phone, chat, and email.
• Prevent fraud, protect data, and safeguard customers.
• Maintain high customer satisfaction.

Kenntnisse

Fluency in German

Communication skills

Problem-solving skills

Tech savviness

Tools

CRM tools

Jobbeschreibung

Join our Anti-Financial Crime Customer Experts team to prevent fraud, protect data, and safeguard the customers of a leading Mobile Bank.

TP in Greece collaborates with the leading Mobile Bank, helping you manage your bank account on-the-go, track expenses, and set aside money in real-time.

We are seeking a German-speaking Customer Service Specialist to support German-speaking customers.

In the Customer Service team, you will be the frontline of the bank for the German-speaking market, providing excellent customer experience. You are not just the first layer of support but also the first layer of protection. Preventing fraud, protecting data, and safeguarding our customers are key facets of this role!

Take a step forward and join us in Greece!

What you will do :

• Support customers via phone, chat, and email
• Prevent fraud, protect data, and safeguard customers
• Be an ambassador of our client
• Track and follow cases to ensure they are closed efficiently and promptly
• Maintain high customer satisfaction
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by the client statement of work as well as internal targets

What you will bring :

• Fluency in German
• Very good written and oral communication skills in English
• Exceptional communication and soft skills, as well as problem-solving skills
• Computer knowledge / tech savviness; experience with CRM tools preferred
• Ability to work under stressful and testing situations with customers
• Experience in customer service or customer-facing roles preferred
• Can-do attitude, willingness to learn, and reliability are essential for success in this role!
• Must hold EU citizenship / EU Passport or valid work permit for Greece
• Willingness to relocate to historic Athens, Greece, or be a local candidate

What we offer :

• Complete support to ease your relocation to Greece (we cover flight tickets, hotel accommodation, support with house searching — all at no cost to you)
• Competitive monthly salary + 2 extra salaries per year
• Referral Program: Bring your friends and receive bonuses!
• Health care benefits and numerous discounts
• Full training by certified instructors
• Professional growth and development opportunities
• Special events, community, and social responsibility initiatives
• Free online Greek language courses
• State-of-the-art premises with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity

This is a great opportunity to advance your career with a multinational company, gaining valuable experience and skills while representing one of the biggest brands worldwide. You will be part of a company that values diversity and offers equal opportunities regardless of gender, ethnicity, religion, culture, or age.

Find out more

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