Economist as Customer Experience & Digital Strategy Expert (f/m/d)

ZipRecruiter; München; Hybrid; EUR 60.000 - 85.000; Vollzeit

Zusammenfassung

A leading energy company is seeking a Customer Experience & Digital Strategy Expert to enhance digital experiences and optimize service channels. The role involves supporting the execution of customer experience strategies and collaborating with local units to implement innovative solutions. Ideal candidates will have a strong analytical background and experience in customer-centric strategies.

Leistungen

High flexibility: hybrid work model and flexible hours

Work from abroad: up to 20 days in the European economic area

Personal growth through diverse training opportunities

Family support services including childcare

Health offerings like fitness and mental health support

Qualifikationen

• Minimum 3 years of relevant experience in Customer Experience or Digital Strategy.
• Knowledge of AI-driven customer service solutions.
• Ability to work in a cross-functional, international environment.

Aufgaben

• Support development of customer experience vision for Energy Retail.
• Contribute to tech-enabled customer service strategy.
• Collaborate with local units on digital initiatives.

Kenntnisse

Analytical skills

Communication

Collaboration

Problem-solving

Data-driven mindset

Ausbildung

University degree in Business Administration, Economics, Engineering, or related discipline

Jobbeschreibung

Job Description

E.ON SE is one of Europe's largest operators of energy networks and infrastructure, providing innovative energy solutions. Our employees work to digitize the energy world, achieve net zero, and connect everyone to good energy. Our focus is on sustainability, digitalization, and growth.

We believe that diversity makes us stronger and foster an inclusive culture. We are seeking a Customer Experience & Digital Strategy Expert (f/m/d) to join our E.ON SE team as soon as possible.

Your Responsibilities

1. Support the development and execution of the group-wide customer experience vision for Energy Retail, enabling local units to create best-in-class digital experiences.
2. Contribute to designing the tech-enabled customer service strategy, incorporating AI-powered solutions to optimize service channels and improve efficiency.
3. Assist in enhancing intelligence and analytics capabilities to develop a 360-degree customer view.
4. Collaborate with local units to implement digital initiatives in customer experience and service excellence.
5. Work closely with deployment teams across countries to ensure optimized installation capacity and a seamless customer experience.
6. Facilitate best practice sharing across local units to enhance digital experience and operational excellence.
7. Support the E.ON Playmaker strategy, e.g., focusing on Digital Bill.

Your Profile

• University degree in Business Administration, Economics, Engineering, or a related quantitative discipline.
• Minimum 3 years of relevant experience in Customer Experience, Digital Strategy, or a related field.
• Strong analytical skills and a data-driven mindset.
• Knowledge of AI-driven customer service solutions and digital transformation trends.
• Excellent communication, collaboration, and problem-solving skills.
• Ability to work in a cross-functional, international environment with multiple stakeholders.
• Proactive, adaptable, and solution-focused approach.
• Passion for continuous learning, innovation, and customer-centric strategies.
• Willingness to travel within European regions.

Benefits

• High flexibility: hybrid work model, flexible hours, sabbaticals, and additional vacation options.
• Work from abroad: up to 20 days in the European economic area.
• Modern, agile work environment with ergonomic standards and creative spaces.
• Personal growth through diverse training and development opportunities.
• Family support services, including childcare, holiday care, and nursing support.
• Full board with subsidized meals and drinks.
• Health offerings like physiotherapy, fitness, flu vaccinations, and mental health support.
• Corporate benefits: employee share program, pension scheme, discounts, insurances.
• Central location with excellent public transport, parking, and charging stations.
• Individual mobility options: car and bike leasing.

Inclusion

We value diversity and aim to provide a fair application process where everyone can showcase their best. Our representative for employees with disabilities is involved early in the process. Please inform us via the application form if you require any adjustments for the application process. We are happy to provide these.