eCommerce Manager Brandstores

Job Description: eCommerce Manager at Lovehoney Group

Lovehoney Group is the world’s leading sexual wellbeing company, offering innovative, high-quality sex toys, lingerie, and accessories through a seamless online shopping experience. With over 900 employees across 9 global offices, we celebrate diverse talents in engineering, industrial design, sales, and marketing. We pride ourselves on challenging stereotypes and making a positive impact on our customers’ lives.

Position Overview

We are recruiting an eCommerce Manager to drive high-level performance across our global eCommerce Brandstores, reporting to the Global Brandstores Manager. The role involves managing the commercial performance of our online stores in key markets including the USA, France, and Germany.

Key Responsibilities

1. Drive commercial performance by co-managing strategy and marketing calendar.
2. Steer sales performance and UX/UI improvements, focusing on USA, France, and Germany.
3. Oversee trading activities, including pricing and offers, to maximize revenue.
4. Develop and analyze onsite campaigns and navigation to optimize customer journey and business performance.
5. Manage product forecasting to ensure stock availability across global warehouses.
6. Enhance synergies and best practices across eCommerce departments.
7. Collaborate with cross-functional teams including marketing, pricing, finance, and supply chain.

Qualifications and Skills

1. 4+ years of proven eCommerce experience in B2C brands, preferably in consumer goods such as beauty, lifestyle, or sexual wellness.
2. Strong commercial acumen, understanding of KPIs, and P&L management.
3. Results-oriented with a creative mindset and strong conceptual and implementation skills.
4. Proficiency in Microsoft Office, analytics platforms (Google Analytics 4, Tableau, Superset), and CMS systems (preferably Magento).
5. Experience with A/B testing tools (e.g., Convert, Monetate).
6. Excellent communication skills and stakeholder management.
7. Organized, proactive, and capable of managing multiple projects.
8. Flexible, agile, and comfortable working in a fast-paced environment under pressure.
9. Degree in Business Administration or Economics is a plus, or demonstrated knowledge.
10. Fluent in English; additional languages (German, French) are advantageous.

What We Offer

1. A welcoming workplace with snacks, drinks, and benefits.
2. Team-building events and a strong community atmosphere.
3. Access to discounts through our Shopping Portal via Perks at Work.
4. Hybrid work model with three days in-office per week.
5. 25 holiday days per year, plus additional days based on tenure.

Lovehoney Group is an equal opportunities employer, committed to diversity and inclusion. We support a hybrid working model combining in-office and remote work.