eCommerce Manager

Le Creuset; Kirchheim unter Teck; Vor Ort; EUR 60.000 - 100.000; Vollzeit

Zusammenfassung

An established industry player is seeking a dynamic eCommerce Manager to lead its D2C channels across Germany, Austria, Switzerland, and Poland. This role involves driving commercial performance, collaborating with local marketing and sales teams, and leveraging analytics to enhance consumer journeys. If you are passionate about eCommerce and thrive in a fast-paced environment, this is an exciting opportunity to join a vibrant team that values innovation and teamwork. You will be at the forefront of shaping the online presence of a beloved brand, ensuring that every consumer experience is exceptional and engaging.

Qualifikationen

• 5+ years of eCommerce experience with commercial responsibility.
• Proficient in analytics and BI tools for data-driven decisions.
• Strong understanding of digital marketing and consumer behavior.

Aufgaben

• Manage D2C eCommerce channels for DACH and Poland.
• Collaborate with local teams to achieve sales targets.
• Analyze sales performance and report to senior stakeholders.

Kenntnisse

eCommerce Management

Digital Marketing

Analytical Skills

Sales Forecasting

Communication Skills

Project Management

Team Collaboration

Ausbildung

Degree in Business Administration

Degree in Digital Marketing

Degree in eCommerce

Tools

Salesforce Commerce Cloud

Business Intelligence Tools

Excel

Jobbeschreibung

Location : Traveling across Europe and UK, where required

Reporting To : EU&UK eCommerce D2C Director

Who We Are

Our French heart pulses through our international brand. With 100 years of heritage, we are future focused as we push ourselves and each other to connect every cook with personal stories and our rich legacy of food lovers to a lifestyle that inspires. Building beautiful products of the best quality that bring joy to people’s lives for generations. We want to ensure that the heart of every home beats from the kitchen. Through our values of PASSION, INTEGRITY, INNOVATION & EXCELLENCE, TEAMWORK we make Le Creuset a great place to work, celebrating our rich diversity.

Main Purpose of the Role

We are seeking a dynamic and results-driven eCommerce Manager to oversee the direct-to-consumer (D2C) eCommerce channels for Germany, Austria, Switzerland (DACH), and Poland. The successful candidate will be responsible for driving the commercial performance across these markets, supported by an eCommerce Associate. The role requires close collaboration with local marketing, retail, and sales teams to ensure channel meeting the budget though out channel differentiated strategies.

This role reports to the EU & UK eCommerce D2C Director with a dotted line into the local commercial leads. The position is based in Germany and requires flexibility for travel across Europe.

Key Responsibilities

• Define and manage annual sales budgets for each market.
• Collaborate with local teams (Marketing, Retail, and Sales) to create a robust annual plan to meet sales targets and ensure channel differentiation.
• Assess and quantify the commercial impact of the activities within the annual plan.
• Work on product forecasts with Marketing team for future activities.
• Ensure the availability of stock to support key commercial activities.
• Provide regular sales performance executive reports to senior stakeholders, analyzing :
• Highs : Identifying opportunities for growth and working with Marketing to maximize impact.
• Lows : Investigating root causes and presenting actionable solutions to address issues.
• Enhance consumer journeys, both on-site and to the site, working with digital marketing teams.
• Establish yourself as a Subject Matter Expert in eCommerce within the local team, leveraging your experience, knowledge, and leadership to drive strategic initiatives, influence decisions, and focus on consumer needs and market trends.
• Maintain a balance between driving top-line sales and managing bottom-line P&L.
• Stay up-to-date with industry trends and influence other departments to incorporate initiatives into their strategies.
• Build strong relationships with internal stakeholders (Marketing, Sales, Retail, Consumer Service, Supply Chain) and regional eCommerce peers.
• Manage on-site content and ensure it aligns with commercial goals.

Works with

• Regional eCommerce D2C.
• Regional Solutions & Support.
• Regional Digital Marketing & CRM.
• Regional Supply Chain.
• Local Commercial, Retail, Marketing, Consumer Service.

Experience & Knowledge required

• Minimum of 5 years proven experience with eCommerce commercial responsibility.
• Experience in a similar role, preferably in the retail industry.
• Degree in Business Administration, Digital Marketing, eCommerce, or related field.
• Experience with BI or other Analytics tools.
• Advanced level Excel skills.
• Programming skills (desirable but not essential).
• Experience briefing off-line teams.
• Hands-on experience in eCommerce back-end, ideally with Salesforce Commerce Cloud (SFCC) : catalogue management, content management, merchandising, cross-selling / up-selling, on-site search, A / B testing, personalization, etc.
• German Native.
• English professional level.
• Other languages are desirable but not a requirement.
• High level of commercial acumen and drive, with the ability to gain engagement and deliver new projects.
• Excellent communication skills, with the ability to clearly convey insights to different audiences and seniorities.
• Effective time-management and prioritization skills, able to manage a high workload and competing requests.
• Analytical skills to build reports and summarize data meaningfully for business objectives.
• Flexibility and adaptability to changing priorities and work requirements.
• Team-player with strong relationship-building skills, working across departments, geographies, and time zones.
• Ability to work independently in a fast-paced, self-starter environment.
• High degree of personal integrity, fostering open communication and accountability.

Additional Information

• Please submit CVs in English only.

Why Join Us?

Our recipe is equal parts passion, hard work and fun with a culture as vibrant as our products. We constantly stretch ourselves and encourage our team mates to do the same. When you join Le Creuset, you become part of a dynamic team that focuses on innovation and collaboration. You are part of something bigger…from your first day to every moment thereafter, you’re going to love what you do as part of the Le Creuset family!