Ecommerce Implementation Specialist

Base.com (formerly BaseLinker); Dortmund; Vor Ort; EUR 45.000 - 75.000; Vollzeit

Zusammenfassung

An established industry player is seeking talented professionals to join their dynamic team, contributing to innovative solutions that drive the global e-commerce sector forward. With a focus on implementing SaaS e-commerce solutions, you'll lead projects, analyze customer needs, and ensure smooth onboarding for clients. This role offers a chance to work in a rapidly growing organization where your contributions will shape the future of e-commerce. If you're ready for a challenge and want to make a significant impact in a collaborative environment, this opportunity is for you.

Leistungen

Independence in work

Long-term cooperation

Attractive salary and benefits package

Qualifikationen

• 3+ years experience in SaaS e-commerce solutions.
• Strong communication and analytical skills.

Aufgaben

• Lead end-to-end implementation projects for customers.
• Analyze customer requirements and provide tailored solutions.
• Troubleshoot technical issues during implementation.

Kenntnisse

SaaS e-commerce solutions

Client relationship building

Project management

Problem-solving

Fluent in German

Good knowledge of English

Tools

HTML

CSS

PHP

ERP systems

Jobbeschreibung

Base.com is an All-in-One Multi-Channel Management System trusted by thousands of sellers worldwide. It offers proprietary SaaS solutions for merchants that help them scale up, automate, and optimize their businesses across all sales channels.

On top of the best-in-class modules for Order Management, Product Warehousing, Managing Marketplace Listings, and Automating Workflows, it offers over 1300+ integrations including Amazon, Allegro, eBay, Etsy, Otto, Kaufland, Idealo, Shopify, WooCommerce, Magento, OpenCart, Deutsche Post, UPS, FedEx, DPD, DHL, QuickBooks, Xero, Slack, Gmail, FreshDesk, and many more. We have already partnered with the most significant global marketplaces and regional leaders.

Our teams operate in Europe, the Americas, and Asia, and we are expanding into new international markets!

Our work model enables us to collaborate globally while maintaining strong local expertise. With exponential growth in recent years—including strategic acquisitions and significant team expansion (15x growth in 3 years)—we are entering an exciting new phase of global scaling.

We are seeking talented professionals to join our dynamic team. As part of Base.com, you’ll contribute to creating solutions that drive the global e-commerce industry forward. Ready to shape the future of e-commerce with us? Join Base.com today!

Experience

• 3+ years experience implementing similar SaaS e-commerce solutions at Base.com
• Solid understanding of the DACH e-commerce landscape, and experience working with e-commerce retailers and brands
• Strong communication and client relationship-building skills
• Ability to manage multiple projects simultaneously, meeting deadlines with ease
• Excellent problem-solving and analytical abilities
• Fluent in German and very good knowledge of English

Nice to have

• Knowledge of HTML, CSS, and PHP
• Knowledge of ERP systems
• Experience configuring and managing online stores

Tasks

• Lead and manage end-to-end implementation projects for Base.com customers, ensuring smooth onboarding and system integration
• Analyze customer requirements, providing tailored recommendations and best practice solutions
• Deliver technical demos with customers during onboarding onto Base.com
• Craft detailed plans, timelines, and roadmaps for multiple projects
• Configure and customize Base.com systems to meet client needs
• Design and implement solutions that optimize clients' workflows
• Engage with clients to understand their business goals and align our solutions to enhance their operations
• Evaluate the success of each project by measuring outcomes against set goals
• Help customers integrate additional tools to enhance their Base.com system
• Troubleshoot and resolve any technical issues during implementation, ensuring minimal disruption
• Attend key industry events and participate in on-site customer implementations

Our offer

• Own product - we decide how to develop it
• Joining an organization in a phase of rapid growth
• A lot of independence
• Long-term cooperation
• Attractive salary and benefits package