Customer Service Representative

Intellect Group; Frankfurt; Remote; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A leading online retailer seeks multiple Customer Service Representatives for a fully remote role. This entry-level position offers comprehensive training and the chance to join a vibrant team dedicated to exceptional customer experiences. With employee benefits including paid training and health programs, this role is ideal for those eager to begin their career in customer service.

Leistungen

Paid training and continuous professional development

Employee discounts on company products

Health and wellness programs

38 days of holiday (including bank holidays)

Qualifikationen

• No prior experience needed, training provided.
• Passion for customer service.
• Strong written and verbal communication skills.

Aufgaben

• Respond to customer inquiries via email, chat, and phone.
• Assist customers with order processing and returns.
• Resolve customer complaints efficiently.

Kenntnisse

Communication

Problem-solving

Attention to detail

Tools

Basic computer skills

Jobbeschreibung

I'm working with a fantastic online retailer, a valued client of ours, that is looking to expand its growing team with multiple Customer Service Representatives . This is a fully remote opportunity, offering flexibility and the chance to work with a leading company in the e-commerce industry.

The Role :

As a Customer Service Representative , you will be the first point of contact for customers, assisting them via email, chat, and phone . Your role will focus on ensuring a positive shopping experience , handling inquiries, processing orders and returns, and providing general product support. No prior experience is required— full training is provided, making this a great entry-level opportunity for those looking to start a career in customer service.

Key Responsibilities :

• Respond to customer inquiries via email, chat, and phone , ensuring excellent service.
• Assist customers with order processing, returns, and product information .
• Resolve customer complaints efficiently and professionally.
• Work collaboratively with other departments to improve the customer experience.
• Maintain and update customer records.
• Provide feedback on recurring customer issues to help develop solutions.

What We're Looking For :

• No prior experience needed – Full training will be provided.
• A passion for customer service and delivering an exceptional experience.
• Strong communication skills , both written and verbal.
• Ability to work independently in a remote setting .
• Problem-solving skills and attention to detail .
• Basic computer skills and willingness to learn new software.

Why Apply?

Fully remote – Work from anywhere!

Visa sponsorship available for eligible applicants.

Inclusive and supportive work environment – Welcoming to all backgrounds.

Benefits :

• Paid training and continuous professional development
• Employee discounts on company products
• Work from anywhere (UK hours)
• Health and wellness programs
• 38 days of holiday (including bank holidays)

This is an incredible opportunity to join a leading online retailer and launch your career in customer service. If you're motivated, eager to learn, and ready to deliver outstanding service , we'd love to hear from you!