Technical Account Manager

ZKM Consulting; Düsseldorf; Remote; EUR 100.000 - 125.000; Vollzeit

Zusammenfassung

An innovative firm is seeking a Technical Account Manager to enhance customer success in the network security domain. This fully remote role focuses on driving product adoption and ensuring clients maximize their technology investments. You'll work closely with enterprise customers, providing technical guidance and support while collaborating across teams to foster strong relationships. If you're passionate about technology and customer experience, this position offers the opportunity to make a significant impact while working from anywhere in Germany.

Qualifikationen

• Experience with firewalls technologies (Checkpoint, Fortinet etc.).
• Customer-facing experience—ideally in a tech advisory, CSM or TAM role.

Aufgaben

• Drive product adoption, usage, and client value.
• Support customers through deployment & post-sales tech issues.
• Collaborate with product, R&D, and sales to make adoption stick.

Kenntnisse

Network Security

Customer Success Management

Technical Advisory

Firewall Technologies

Automation Scripts

Jobbeschreibung

Location : Germany (Fully Remote) must be located in Germany

Salary : Up to €125,000 OTE (80 / 20 split)

Field : Network Security / Post-Sales / Customer Success

We’re hiring a Technical Account Manager for one of our clients in the network security field.

If you’re a German-speaking network security pro who loves helping clients get the absolute most out of their tech, this one’s for you.

You’ll work hand-in-hand with enterprise customers post-sale, making sure they actually use the product to its full potential. It’s a mix of tech guidance, relationship building, and adoption strategy—with plenty of cross-functional collaboration thrown in.

What you’ll do

• Drive product adoption, usage, and client value
• Support customers through deployment & post-sales tech issues
• Act as the technical go-to—firewalls, networking, automation scripts, the lot
• Collaborate with product, R&D, and sales to make adoption stick
• Some travel to attend client on-site QBRs

What you bring

• Experience with firewalls technologies (Checkpoint, Fortinet etc.)
• Customer-facing experience—ideally in a tech advisory, CSM or TAM role

Want to work remotely, in a role where your technical know-how really matters to the customer experience?