Customer Resolution Specialist (m/f/d) for Airbus

TN Germany; Hamburg; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A leading company in the aerospace sector is seeking a motivated Customer Resolution Specialist to join their team in Hamburg. The role involves managing customer orders, enhancing service quality, and ensuring customer satisfaction. Ideal candidates will have a degree in Business Administration or Supply Chain, along with relevant experience in customer service or logistics. This position offers competitive salary, potential for permanent employment, and various employee benefits.

Leistungen

Potential for permanent employment

Competitive salary above standard pay scale

Equal pay model and pension scheme

Training and further education opportunities

Employee referral bonuses

Travel allowance

Flexible working hours

Qualifikationen

• Over two years of professional experience in Disposition, Material Procurement, Customer Service, or Logistics.
• Knowledge of shipping or aviation is an advantage.
• German language skills are a plus.

Aufgaben

• Manage the customer-specific open order book proactively.
• Build and maintain strong customer satisfaction.
• Provide high-quality responses to requests for spare parts.

Kenntnisse

Customer Service

Logistics

Material Procurement

Disposition

SAP

Google Workspace

Ausbildung

Degree in Business Administration

Degree in Supply Chain

Jobbeschreibung

Customer Resolution Specialist (m/f/d) for Airbus, Hamburg

We are seeking a motivated Employee for the position of Customer Resolution Specialist (m/f/d) at Airbus Operations in Hamburg. Join us for exciting projects and contribute to a high-performing customer support team.

Responsibilities:

• Participate in and contribute to the Customer Account Support Team and Customer Resolution Services Team
• Manage the customer-specific open order book proactively and responsibly
• Build and maintain strong customer satisfaction through quick responses and qualified replies to customer requests
• Handle quotations, customer orders, claims, and follow-ups in line with KPIs
• Maintain accurate customer records
• Provide high-quality responses to requests for spare parts and related services
• Enhance and develop customer service quality levels
• Contribute to increasing customer satisfaction and improve communication regarding order performance
• Support timely material delivery to meet customer expectations
• Train and support customers in using e-commerce platforms
• Participate in backup arrangements and cross-functional activities as per manager’s guidance

Your Profile:

• Degree in Business Administration, Supply Chain, or a comparable qualification
• Over two years of professional experience in Disposition, Material Procurement, Customer Service, or Logistics
• Knowledge of shipping or aviation is an advantage
• Proficiency in SAP and Google Workspace
• German language skills are a plus

What We Offer:

• Potential for permanent employment with our customer
• Competitive salary above the standard pay scale, with bonus incentives
• Equal pay model and company pension scheme with employer contributions
• Training and further education opportunities
• Employee referral bonuses
• Support and advice tailored to employees
• Travel allowance and costs coverage for work clothing and health exams
• Flexible working hours and partial home-office options
• Work with leading aerospace companies like Airbus and its subsidiaries

Interested?

Please apply with your complete application including CV and certificates from the last three positions. Note that applications cannot be returned. We process your data in accordance with applicable data protection laws, and you can withdraw your consent at any time.