Group Desk Coordinator, Sales Operations EMEA

TN Germany; München; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading hotel franchising company is seeking a Group Desk Coordinator for Sales Operations EMEA in Munich. This role involves coordinating group leads, managing data, and supporting sales operations. The ideal candidate will have strong organizational and communication skills, along with experience in hospitality. Join a dynamic team and contribute to enhancing customer experiences across the EMEA region.

Qualifikationen

• At least two years’ experience in hospitality or a fast-paced environment.
• Fluency in English mandatory; German preferred.

Aufgaben

• Coordinate incoming requests and manage the shared inbox.
• Support Sales Operations Manager EMEA in sales functions.
• Monitor deadlines and ensure timely hotel responses.

Kenntnisse

Organizational Skills

Communication Skills

Multitasking

Service Mindset

Ausbildung

University diploma or equivalent

Further education in hospitality or business

Tools

Salesforce

Cvent MICE

Opera

Delphi

SynXis

HRS

Jobbeschreibung

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Group Desk Coordinator, Sales Operations EMEA, Munich

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Client:

Wyndham Hotels & Resorts

Location:

Job Category:

-

EU work permit required:

Yes

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Job Reference:

9ef660e3473f

Job Views:

1

Posted:

16.05.2025

Expiry Date:

30.06.2025

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Job Description:

Wyndham Hotels & Resorts is seeking a Group Desk Coordinator, Sales Operations EMEA to join our team in Berlin, Germany.

Job Summary

The Group Desk Coordinator, Sales Operations EMEA, is a key member of the Wyndham Sales Organisation team, handling administrative duties and projects. They serve as the main contact for all group/MICE-related leads across the Wyndham Sales Group & MICE EMEA team. The role focuses on supporting Wyndham Sales EMEA – Group & MICE teams by coordinating incoming leads, tracking them in relevant systems, and ensuring active follow-up with hotels and clients to drive conversion and revenue. The Coordinator works closely with internal teams and hotel partners to ensure clear communication and smooth execution throughout the enquiry process. Prior experience in hotel group sales and meeting coordination, along with familiarity with group business dynamics and strong organizational skills, are essential. Additional responsibilities may include assisting with regular and ad hoc tasks as directed.

Responsibilities

Group & MICE Sales “Lead Catcher”

• Act as the 'lead catcher' for Wyndham Sales EMEA – Group & MICE teams, providing centralised coordination and support.
• Coordinate incoming requests, communicate with internal teams, hotels, and customers, ensuring timely and accurate submission of sales leads.
• Manage the shared inbox and leads queue efficiently, ensuring enquiries are acknowledged, tracked, and actioned.
• Provide backup support during team absences, handling Group & MICE enquiries as needed.
• Collaborate with internal stakeholders to gather information and resources for processing leads.
• Liaise with hotel teams for timely responses to enquiries.
• Support data collection and tracking of leads (CARS) on a quarterly/monthly basis.

System & Data Update

• Utilize tools such as Salesforce, Wyndham Community, Cvent MICE, etc., to manage lead data.
• Ensure data accuracy and support process improvements.
• Maintain and update data in relevant platforms.

Communication

• Serve as a point of contact between Wyndham Sales, GAS, and hotel teams for enquiries.
• Clarify lead requirements, identify hotel options, and coordinate responses.
• Keep stakeholders informed about status and issues.

Deadline Management & Follow-Up

• Monitor deadlines and ensure hotel responses are timely.
• Track leads from submission to closure, ensuring visibility and accountability.

Segment Support

• Provide administrative support to the Global Sales EMEA – Group & MICE Team Leader and team, including report preparation and data entry.

Sales Operations Support

• Support the Sales Operations Manager EMEA in sales functions and project management.
• Work with leadership to identify growth opportunities.

Personal Development

Take responsibility for personal and professional growth to prepare for higher responsibilities.

Role Complexity

This role involves moderate decision-making related to lead coordination and tracking. Tasks are mostly recurring or well-defined, with limited day-to-day autonomy. The Coordinator supports the team without direct supervisory responsibilities, becoming proficient with key sales tools like Salesforce and Cvent. A proactive, detail-oriented, and independent working style within established guidelines is essential. The role does not manage a budget but requires responsible handling of personal expenses. The Coordinator maintains professional relationships and acts as a brand ambassador for Wyndham Hotels & Resorts in the EMEA region.

Key qualities include a service mindset, deadline orientation, flexibility, quick learning ability, multitasking, strong communication skills, organizational navigation, interpersonal skills, reliability, teamwork, and system proficiency (Excel, Word, Outlook, PowerPoint, Adobe, Salesforce, Cvent, Delphi, Opera, SynXis, HRS).

Experience/Certificates/Education

• University diploma or equivalent; further education in hospitality or business is a plus.
• At least two years’ experience in hospitality or a fast-paced environment.
• Knowledge of Group & MICE lead handling at hotel or support level.
• Experience with Salesforce, Cvent MICE, Opera, Delphi, SynXis, HRS is highly valued.
• Background in hotel administration, sales support, or coordination preferred.
• Experience working with cross-functional and global teams is advantageous.
• Fluency in English mandatory; German preferred.
• Willingness to travel within EMEA and internationally.

Organizational Relationships

The role is based in Berlin, reporting to the Sales Operations Manager EMEA, and plays a vital part in the success of Wyndham’s Group & MICE sales segment in EMEA.

Company Overview:

Wyndham Hotels & Resorts is the world’s largest hotel franchising company with approximately 9,200 hotels in over 95 countries. Headquartered in Parsippany, NJ, with offices worldwide, Wyndham employs over 2,000 staff dedicated to making hotel travel accessible globally. The company supports a diverse portfolio of brands and embraces a culture of integrity, inclusivity, and fun, making it a recognized employer of choice.

Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer.