Deutschsprachige Kundenservice in Griechenland (m/w/d) - Finanzen / Bankwesen

TN Germany; Gütersloh; Vor Ort; EUR 25.000 - 35.000; Vollzeit

Zusammenfassung

Join a leading Mobile Bank as a Customer Service Specialist in Greece. You'll support German-speaking customers, ensuring excellent service while preventing fraud and safeguarding data. The role offers relocation support, competitive salary, and professional growth opportunities.

Leistungen

Relocation support

Competitive monthly salary + 2 extra salaries

Health care benefits

Full training by certified instructors

Professional growth opportunities

Free online Greek language courses

Work for a Great Place to Work-Certified Company

Qualifikationen

• Experience in customer service or customer-facing roles preferred.
• Exceptional communication & soft skills.

Aufgaben

• Support customers via phone, chat, and e-mail.
• Prevent fraud, protect data, and safeguard customers.
• Track and follow cases to ensure they are closed efficiently.

Kenntnisse

Fluency in German

Communication skills

Problem-solving skills

Tools

CRM tools

Jobbeschreibung

Social network you want to login/join with:

Client:

Teleperformance

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

8bd694424446

Job Views:

1

Posted:

11.05.2025

Expiry Date:

25.06.2025

Job Description:

Join our Anti-Financial Crime Customer Experts team to prevent fraud, protect data, and safeguard the customers of a leading Mobile Bank.

TP in Greece is collaborating with a leading Mobile Bank, helping you manage your bank account on-the-go, track your expenses, and set aside money in real-time.

We are seeking a German-speaking Customer Service Specialist to support German-speaking customers.

In the Customer Service team, you will be the frontline of the bank to the German-speaking market, providing excellent customer experience. You are not just the first layer of support, but also the first layer of protection. Preventing fraud, protecting data, and safeguarding our customers are key facets of this role!

Take a step forward and join us in Greece!

What you will do:

1. Support customers via phone, chat, and e-mail
2. Prevent fraud, protect data, and safeguard customers
3. Be an ambassador of our client
4. Track and follow cases to ensure they are closed efficiently and timely
5. Maintain high customer satisfaction
6. Provide and maintain strong, professional relationships with all partners and show empathy at all times
7. Work towards reaching targets as set out by the client statement of work as well as internal targets

What you will bring:

1. Fluency in German
2. Very good written and oral communication skills in English
3. Exceptional communication & soft skills, as well as problem-solving skills
4. Computer knowledge/tech savviness, experience with CRM tools preferred
5. Ability to work under stressful and testing situations with customers
6. Experience in customer service or customer-facing roles preferred
7. Can-do attitude, willingness to learn, and reliability are essential
8. Must hold EU citizenship/EU Passport or valid work permit for Greece
9. Willingness to relocate to Athens, Greece, or be a local candidate

What we offer:

1. Complete support for your relocation to Greece (covering flight tickets, hotel accommodation, and assistance with house searching)
2. Competitive monthly salary + 2 extra salaries per year
3. Referral Program: Bring your friends and receive bonuses!
4. Health care benefits and discounts
5. Full training by certified instructors
6. Professional growth & development opportunities
7. Special events and community & social responsibility initiatives
8. Free online Greek language courses
9. State-of-the-art premises with relaxing break areas
10. Work for a Great Place to Work-Certified Company that fosters diversity

This is a great opportunity to advance your career and work for a multinational company, gaining valuable experience and skills while representing a major global brand. We promote diversity and offer equal opportunities regardless of gender, ethnicity, religion, culture, or age.

Find out more

Would you like to see more German-speaking jobs options?

Do you need more available jobs?