Customer Success Manager

Danaher Corporation; Köln; Remote; EUR 45.000 - 80.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Customer Success Manager to drive sales growth and provide technical support in the life sciences sector. This role is pivotal in ensuring customer satisfaction and optimizing product usage. With a focus on spatial biology, you will engage with research institutions, leveraging your expertise to identify opportunities and enhance customer relationships. Join a dynamic team that fosters innovation and collaboration while making a tangible impact in the field of science and technology. If you are passionate about life sciences and eager to contribute to meaningful projects, this opportunity is for you.

Leistungen

Healthcare

Paid Time Off

Flexible Work Arrangements

Professional Development Opportunities

Qualifikationen

• 2+ years experience in technical support for consumable reagents.
• Practical lab experience in Life Science research is essential.

Aufgaben

• Provide pre- and post-sales technical support for Spatial Biology workflows.
• Engage in consultative selling and upselling of consumables.

Kenntnisse

Technical Support

Consultative Selling

Customer Relationship Management

Life Sciences Knowledge

Troubleshooting

Ausbildung

Bachelor’s degree in Life Sciences

Master’s degree in Chemistry or Biochemistry

Tools

Salesforce

Microsoft Office Suite

Jobbeschreibung

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics, and biotechnology?

At Leica Microsystems, one of Danaher’s (https://danaher.com/our-businesses) 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where your unique viewpoint matters. Harnessing Danaher’s system of continuous improvement, you help turn ideas into impact—innovating at the speed of life.

Shape the Future with Us!

Leica Microsystems has been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world.

Leica is launching a new, high-impact team to lead our strategic expansion into the rapidly growing spatial biology segment. We’re seeking top sales and applications talent for a remote sales and customer support role. This is a rare opportunity to be part of a major growth initiative, backed by Leica’s brand and expertise in microscopy and imaging. If you have experience in spatial biology, you can leverage that knowledge to make an immediate impact and position yourself at the forefront of Leica’s direction. As part of the Danaher Life Sciences group, you’ll benefit from cross-company collaboration and career development opportunities. This role offers a chance to shape the future—requiring creative thinkers to identify opportunities and develop strategies.

Join meaningful projects with passionate colleagues, driving progress and pushing boundaries.

Learn about the Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system), which enables our success.

As Customer Success Manager, you will provide technical support and troubleshooting for reagents and Spatial Biology workflows, ensuring customer satisfaction and product optimization. You will also drive sales growth through consultative selling, generating quotes, identifying new opportunities, and managing customer relationships to ensure seamless integration and timely delivery of consumables.

This position reports to the Market Development Manager and is part of the commercial team in EMEA, based in Germany, working remotely to cover EMEA. The ideal candidate should be located in the southern part of Germany.

Key Responsibilities:

• Provide front-line pre- and post-sales technical support for reagents and Spatial Biology workflows, assisting customers with troubleshooting and product optimization.
• Engage in consultative selling and upselling of consumables to research and academic institutions, recommending appropriate products for Life Science projects.
• Generate accurate and competitive quotes for consumables, aligned with customer needs and budgets.
• Identify and pursue new sales opportunities within the existing installed base to expand consumables usage.
• Manage customer relationships, resolve issues, and ensure satisfaction, proper stock levels, and timely delivery.

Minimum Requirements:

• Bachelor’s degree or higher in Life Sciences, Chemistry, Biochemistry, or related field
• At least 2 years of experience providing technical support and training for consumable reagents, with strong product knowledge
• Deep understanding of reagents and dyes used in Life Science research, with the ability to discuss specifications and compatibility
• Practical lab experience in Life Science research, providing credibility and insights during customer interactions
• Inside sales experience in Life Sciences, focusing on consumable reagents and dyes (preferred)

Preferred Additional Experience:

• Supporting Spatial Biology workflows

Leica Microsystems offers comprehensive benefits, including healthcare and paid time off. Learn more at Danaher Benefits Info (https://leplb1040.upoint.alight.com/ah-angular-afirst-web/#/web/danaher/cp/preauth-home). We support flexible, remote work arrangements where applicable, with details provided during the interview process.

Join our team today and help accelerate the impact of science and technology. We partner globally to solve complex challenges and bring science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the unique perspectives it brings to our workforce and markets.