Technical Customer Support Engineer* (Adabas & Natural)

Software; Darmstadt; Vor Ort; EUR 45.000 - 80.000; Vollzeit

Zusammenfassung

An established industry player is seeking dedicated support engineers to join their Global Support team. This role involves providing exceptional technical assistance to customers using cutting-edge technology solutions. You'll work closely with a diverse team to resolve complex technical issues and enhance customer satisfaction. If you thrive in a collaborative environment and are eager to develop your skills while making a significant impact, this opportunity is perfect for you. Join a company committed to innovation and excellence, and take the next step in your career with a supportive and inclusive team.

Leistungen

Competitive total compensation

Comprehensive medical benefits

Hybrid working model

Home office upgrade payment

Employee Assistance Program

Qualifikationen

• Bachelor's degree in Computer Science or equivalent experience required.
• Proven abilities in customer service or support roles are essential.

Aufgaben

• Provide professional technical support to customers and internal staff.
• Research technical issues using problem-analysis techniques.

Kenntnisse

z/OS

Windows/Linux

Adabas

Natural

JAVA

C++

Cobol

Problem-solving

Interpersonal communication

Ausbildung

Bachelor in Computer Science

Higher Degree in Computer Science

Jobbeschreibung

Location(s): Darmstadt, Hamburg, Leipzig, Stuttgart

Software AG helps companies to manage and optimize their operations, infrastructure and technology with products that simplify complexity, increase transparency and prepare organizations for change.

Trusted by the world’s best brands for more than 50 years, Software AG’s AI-enabled process intelligence, application development, high-performance database, and strategic portfolio management solutions are used by banks, retailers, manufacturers, governments and more.

Software AG’s Adabas database & Natural development platform are used by the world’s leading organizations to build and deploy high-performance, mission-critical applications for IBM Z, Linux and cloud. Governments and businesses (in finance, manufacturing, retail and more) tailor these applications to give their organization a distinct competitive advantage and optimize them to meet the most demanding operational service level agreements. With a pledge to innovate Adabas & Natural to 2050 and beyond, we ensure our customer’s mission-critical Adabas & Natural applications are Future ready. Now.

Be you, join us.

Global Support provides fast, agile, reactive and proactive technical support for our customers, most of whom use Software AG technology in mission-critical business implementations. The division provides support to a variety of large multinational companies via our interconnected global network of experienced engineers, with a primary goal of maximizing customer satisfaction.

As part of the Global Support team, our engineers are the primary interface to Software AG's customers with technical issues, and they work closely with R&D and other colleagues to ensure customer success. We are currently looking for candidates for a position in the Adabas & Natural product line.

Essential Functions

• Provide professional, courteous and prompt technical support to customers and internal staff to ensure the highest levels of customer satisfaction.
• Research technical issues, using problem-analysis techniques, knowledge base research, problem simulation, cross-functional collaboration, and other skills.
• Effectively manage customer escalations associated with complex problems from a technical point of view.
• Demonstrate initiative and aptitude in acquiring and improving product skills on SAG products and platforms, as well as supporting technologies.
• Help improve our customer self-service knowledgebase by creating and publishing technical articles.
• Set up specialized technical environments to reproduce problems as needed.

Minimum Requirements

• You have a Bachelor's or a higher Degree in Computer Science or working equivalent.
• You have proven abilities in a customer service or support role (e.g. direct end user contact or support).
• Several years of Adabas and Natural products experience a plus.
• You have in-depth relevant technical knowledge on Mainframe z/OS and/or Windows/Linux operating systems.
• You are a problem solver, and welcome the challenge of finding solutions for complex issues.
• You are a team player who enjoys working in a stimulating, international environment that offers many opportunities to strengthen your technical skills through a generous training program.
• You are adept in collaborating with multi-cultural colleagues and customers, and demonstrate "customer first" commitment in your work.
• You are proficient in German and English in written and verbal form.

Skills

• In-depth Knowledge of z/OS or Windows/Linux operating systems.
• In-depth Knowledge of Adabas and Natural core products a plus.
• Knowledge of one or more programming languages, e.g. Natural, JAVA, C++, Cobol, etc. is a strong plus.
• Excellent interpersonal and written communication skills.
• Strong complex technical problem-solving ability. Ability to effectively prioritize customer problems and manage multiple requests/expectations at once.
• Excellent interpersonal and written communications skills. Ability to interact with customers by providing support via phone, web, and email.
• In-depth diagnostic and debugging skills.

What’s in it for you?

• Earn competitive total compensation and receive comprehensive country-specific medical and other benefits.
• Enjoy time and location flexibility with our Hybrid Working Model, which allows a remote workshare of up to 60%. Work anywhere in your country or abroad for up to 10 days per year.
• Set yourself up for success in your new role by upgrading your home office space using your one-time hybrid work payment.
• Lean on the Employee Assistance Program for support during some of life’s most common but difficult challenges.

INTERESTED?

We look forward to receiving your complete application documents. Your application should include a short covering letter, a CV in tabular form and your training and work references.

Your contact:
Unai Manzano, Talent Acquisition Partner

* f/m/d - Diversity matters!

At Software AG we are committed to providing an environment of mutual respect and fairness where equal employment opportunities are available to all applicants and employees without regard to race, colour, religion, gender, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, and any other characteristic protected by applicable law.

We believe that diversity, equity, and inclusion is critical to our success as a global company, and we seek to recruit, compensate, develop, promote, and retain the most talented people from a diverse candidate pool.