Italian-speaking Customer Service Specialist (m/f/d)

Parts Europe; Wasserliesch; Hybrid; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A leading company in the Powersports industry is seeking a customer service representative to assist B2B customers in Italy. The role involves handling inquiries, processing orders, and providing excellent customer support. Candidates should have experience in customer service, be fluent in Italian and English, and possess a passion for motorcycles and related products. The company offers flexible working conditions, a supportive team environment, and various employee benefits.

Leistungen

Flexible working times

Company bike leasing

Job ticket for public transport

Health management programs

Regular employee events

Qualifikationen

• First professional experience in customer service or internal sales.
• Fluency in Italian and professional level of English.
• Open-minded and communicative with a service orientation.

Aufgaben

• First point of contact for B2B customers in Italy.
• Acceptance of orders and processing in ERP system.
• Support existing dealers and attract new customers.

Kenntnisse

Customer service

Technical knowledge

Communication

Fluency in Italian

Fluency in English

Tools

MS Office

ERP system

Jobbeschreibung

Your responsibilities:

• You are the first point of contact via phone or e-mail for our B2B customers in Italy.
• As their competent partner, you will help them with all their questions related to orders and deliveries and support them in the best way possible.
• Your duties also include the acceptance of orders by phone and e-mail and the processing in our ERP system.
• Servicing our already registered dealers is your focus, but you also help to win new customers and interest them in a cooperation with Parts Europe.
  
  

You bring along:

• You have already gained first professional experience in the areas of customer service, customer support, internal sales or similar.
• You share our passion for motorcycles, ATV/UTV, bicycles etc. and the associated products and accessories and bring along some technical knowledge about our products.
• Besides being fluent in Italian, you have a professional level of English (written and spoken).
• You are open-minded, communicative and have a distinct service and customer orientation.
• Routine handling of the common MS Office programs and experience in using an ERP system round your profile.
  
  

What we offer:

• A secure job in a constantly growing company.
• A multinational team with more than 325 colleagues from 48 countries and an agreeable working atmosphere within the Powersports industry.
• Flexible working times in full and part-time, modern working equipment and the possibility to work partly remote.
• Onboarding and support for new employees.
• Regular employee events, excursions, guided motorcycle tours and special sales events.
• Company bike leasing and a job ticket for the regional public transport.
• Company health management with organized health days, check-ups, group sports activities, contribution to fitness center membership fee, etc.
  
  

Are YOU interested?

We are looking forward to receiving your application!

Click on "JOIN OUR TEAM!" to be redirected to our applicant portal and upload your documents.

We value diversity and therefore welcome applications - regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age as well as sexual orientation and identity.