Future position : Desktop Support Engineer

Nsc Global; Wesseling; Vor Ort; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

An established industry player is preparing for an exciting project in mid-2025 and is looking for a Desktop Support Engineer to join their team. In this role, you will provide hands-on support to end-users, ensuring seamless operations while resolving technical issues related to hardware, software, and connectivity. You will collaborate with business users and logistics teams to enhance service delivery and maintain high customer satisfaction. This position offers a fantastic opportunity to grow your technical skills and be part of a dynamic team dedicated to excellence in service. If you're passionate about technology and customer support, this role is perfect for you.

Qualifikationen

• Over 24 months of practical support experience required.
• Proficiency in configuring and troubleshooting networking features.

Aufgaben

• Provide exceptional customer service and resolve technical problems.
• Monitor daily service call activity and document customer interactions.

Kenntnisse

English proficiency

Advanced computer hardware knowledge

Common software applications knowledge

Microsoft operating systems knowledge

Printer hardware proficiency

Networking configuration and troubleshooting

Ticketing software proficiency

Microsoft Office and Office 365 knowledge

PC/laptop hardware knowledge

Mobile devices experience

Ausbildung

A+ Certification

CompTIA A+ Certification

Microsoft Certified IT Professional

Tools

Ticketing software

Microsoft Office

Microsoft Office 365

Jobbeschreibung

Overview

We are preparing for a project starting mid-2025 and are seeking candidates interested in joining NSC in the near future. If you're considering a change but are not ready yet, please review the job description below and apply online. We will contact you when we begin recruitment activities.

The Desktop Support Engineer is responsible for providing end-user support, hands-on support, and collaborating with business users and stakeholders to ensure efficient support without disrupting business operations. The role requires practical support experience.

Responsibilities

1. Advise and present to one or more customer staff.
2. Monitor and control daily service call activity, utilization, inventory levels, and service levels.
3. Provide exceptional customer service.
4. Demonstrate advanced customer service aptitude.
5. Resolve technical problems related to hardware, software, and connectivity.
6. Troubleshoot customer issues while maintaining agreed service levels.
7. Participate in configuring and supporting internal systems.
8. Work effectively with logistics teams.
9. Adhere to assigned schedules.
10. Follow documented policies, procedures, and processes specific to the service.
11. Document all customer interactions clearly and concisely within the appropriate CRM tool.
12. Work effectively in a team environment.
13. Maintain knowledge of industry developments and enhancements.
14. Support the installation and implementation of connectivity and high-end system products.
15. Continuously improve service delivery.
16. Manage time and resources effectively to meet or exceed expectations.

Qualifications

Work Experience: Over 24 months

Required knowledge includes:

• Proficiency in English (written and verbal) and the local language.
• Advanced knowledge of computer hardware.
• Advanced knowledge of common software applications.
• Advanced knowledge of Microsoft operating systems.
• Proficiency in printer hardware.
• Proficiency in configuring and troubleshooting networking, wireless, and VPN features on end-user devices.
• Proficiency with ticketing software.
• Knowledge of Microsoft Office and Office 365 applications.
• Knowledge of PC/laptop hardware and peripherals, including printers.
• Experience with mobile devices.

Awareness of:

• Active Directory
• Exchange
• Apple OS
• Network and server hardware and components

IT certifications may include:

• A+ Certification; OEM certifications such as Dell, HP, Lenovo, Lexmark, IBM, or Server+ depending on assignment.
• PC/laptop OEM maintenance certification.
• CompTIA A+ Certification.
• Microsoft Certified IT Professional (MCITP) in desktop area.
• Microsoft Office Specialist (MOS) certification.