Managed Service Desk Engineer with French and German m/f/d

TN Germany; Essen; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A leading IT company seeks a Managed Service Desk Engineer in Essen, Germany. This role involves providing top-tier technical support for Lenovo products and requires strong troubleshooting skills and fluency in German and French. Join a diverse team that values career growth and innovation.

Leistungen

Career development opportunities

Training for personal growth

An inclusive, international team emphasizing gender diversity

Competitive compensation and performance-based rewards

Qualifikationen

• 3+ years in Client Technical Support roles.
• Business fluent in German, French, and English.

Aufgaben

• Diagnose problems remotely to assist customers.
• Resolve issues via phone, email, or onsite dispatch.
• Manage workload to ensure case closures.

Kenntnisse

Troubleshooting

Communication

Technical Support

Client Management

Ausbildung

Certifications such as MS-900, AZ-900, SC-900

Tools

Windows OS

MS products

Jobbeschreibung

Managed Service Desk Engineer with French and German (m/f/d) - Essen

Location: Essen, Germany

Job Category: Not specified

EU work permit required: Yes

Job Reference: 3c50c4df0acb

Job Views: 1

Posted: 16.05.2025

Expiry Date: 30.06.2025

Job Description

This is a technical role within Lenovo’s Managed Service Desk support team based in Essen, Germany. You will provide top-tier support to Lenovo’s Managed Service Desk customers via phone, email, and chat. Your responsibilities include remote troubleshooting of client products (notebooks, desktops, tablets, phones), maintaining high first-time fix rates, and dispatching parts engineers for onsite repairs as needed.

You will work closely with Customer Success Managers, managing cases from start to finish, ensuring effective communication and resolution. The scope extends beyond Lenovo’s products, so broad technical knowledge is advantageous.

Day-to-Day Tasks

• Diagnose problems remotely to assist customers and field engineers
• Identify causes of hardware/software faults and provide solutions
• Resolve issues via phone, email, or onsite dispatch
• Collaborate with Technical Account Management to monitor issues
• Educate customers using experience and documentation
• Share recurring problem insights with technical teams
• Manage workload to ensure case closures

Qualifications

• 3+ years in Client Technical Support roles
• Experience in IT Services and working with Field Service Providers
• Knowledge of Windows OS and MS products
• Proven troubleshooting skills across client hardware and software
• Excellent written and verbal communication skills
• Certifications such as MS-900, AZ-900, SC-900 preferred
• Business fluent in German, French, and English

What Lenovo Offers

• An innovative environment within a forward-thinking IT company
• Career development opportunities
• Training for personal growth
• An inclusive, international team emphasizing gender diversity
• Competitive compensation and performance-based rewards

About Lenovo Managed Service Desk

Lenovo’s Managed Service Desk provides expert hardware and software support, ensuring your systems operate efficiently with quick, effective solutions from skilled technicians.