Senior Account Manager, Amazon Vendor Services - EU Other Hardlines (m / w / d) - Amazon EU SAR[...]

Amazon EU SARL (Germany Branch) - D70; Heidelberg; Vor Ort; EUR 70.000 - 100.000; Vollzeit

Zusammenfassung

A leading company seeks a dynamic and experienced professional for the role of Account Manager within their EU Other Hardlines team. This senior position involves managing strategic vendor relationships, driving growth through innovative solutions, and collaborating across various teams to enhance service delivery. Candidates should possess a strong background in retail or e-commerce, with proven experience in account management and project leadership.

Qualifikationen

• Minimum 6 years of Retail or E-Commerce Account Management experience.
• Experience managing a business with P&L responsibilities.
• Excellent English communication skills (minimum C1 level).

Aufgaben

• Serve as the lead Account Manager for top-priority vendors.
• Develop and nurture strategic vendor relationships.
• Design and execute business strategies across multiple marketplaces.

Kenntnisse

Communication

Strategic Thinking

Project Management

Relationship Building

Ausbildung

Bachelor’s / Master’s degree in Business Administration, Finance, Economics, Marketing or similar

Tools

Salesforce

Google Analytics

SQL

MS Office

Jobbeschreibung

Über uns

This job can be based in any of the main EU corporate offices (London, Munich, Paris, Madrid, Milan). We are seeking a dynamic and experienced professional to join our EU Other Hardlines team. In this senior role, you will serve as the EU lead Account Manager (internal job title: Strategic Brand Specialist) for our Amazon Vendor Service (AVS) program and manage one of our biggest and most strategic vendors in EU Other Hardlines. You will act as a consultant and influential partner for senior stakeholders to drive long-term growth.

Amazon Vendor Services (AVS) is a paid B2B service that helps strategically grow complex brands on Amazon. You will have holistic exposure to e-commerce operations at a European level. Your responsibilities include serving as the lead Account Manager for top-priority vendors, delivering high-quality account management, and collaborating cross-functionally to design and execute long-term strategies. You will leverage industry expertise to guide the account team, drive selection and promotional activities, define success metrics, and propose innovative solutions to shape the future of AVS.

Furthermore, you will collaborate with external decision-makers such as Sales and Account Directors, and internal stakeholders like Category Leaders, the Head of Vendor Management, Supply Chain Management, and Finance. You will ideate new business opportunities and bring forward creative ideas to elevate our service.

Key job responsibilities

1. Core Service:
2. Impact vendor-level and deliver cross-divisional vendor projects across Marketing & Promotions, Selection & IDQ (Item Data Quality), and Availability & Operational Excellence. Scale best practices to total Consumables.
3. Develop and nurture strategic, long-term vendor relationships by delivering exceptional account management that maximizes vendor satisfaction.
4. Identify impactful business opportunities by working backward from vendor and customer needs to elevate both experiences.
5. Design and execute business strategies across multiple marketplaces and categories, coordinating large cross-functional teams.
6. Determine the best approach for team productivity, overseeing and providing strategic direction for other EU workstreams on vendor priorities.
7. Define and audit metric goals, ensuring the account team is set up for success and blockers are removed.
8. Provide strategic insights based on your industry experience to shape long-term partnerships.
9. Identify new growth opportunities and create customized solutions for scaling.
10. Partner with internal teams to drive strategic vendor discussions.

Project Work

Lead key projects across EU Other Hardlines and the Retail business or AVS organization, owning project design and strategy, and delivering end-to-end results.

Applications must include a CV in English for consideration.

About the team

Our Other Hardlines team manages complex multi-brand portfolios that shape customer experiences. We drive strategic growth across major European markets through brand positioning and operational excellence. Our team combines commercial expertise with innovative problem-solving to manage vendor relationships and multi-channel strategies, navigating cross-functional initiatives to deliver business impact.

Grundqualifikationen

• Bachelor’s / Master’s degree preferably in Business Administration, Finance, Economics, Marketing or similar.
• Minimum 6 years of Retail or E-Commerce Account Management experience across buying, sales, merchandising, marketing, operations, or logistics.
• Experience managing a business with P&L responsibilities.
• Effective communication with diverse functional groups, including senior leaders.
• Proven results delivery in fast-paced, ambiguous environments.
• Ability to develop ideas independently and thrive in a startup environment.
• Strong social skills to build internal and external relationships.
• Experience managing large-scale projects end-to-end with large teams.
• Excellent English communication skills (minimum C1 level).
• Advanced MS Office skills (Excel, PowerPoint, Outlook).

Bevorzugte Qualifikationen

• Knowledge of a second language.
• Experience with analytical and productivity tools like Salesforce, Google Analytics, SQL, HTML, CMS.
• Data analysis, reporting, and forecasting skills.
• Master’s degree or MBA from a leading business school is beneficial.
• Entrepreneurial mindset and results-driven approach.

Amazon is an equal opportunities employer that values diversity. We prioritize privacy and data security. For accommodations during the application process, visit our website for support. If your region isn’t listed, contact your Recruiting Partner.