Senior Account Manager, Amazon Vendor Services - EU Books (m / w / d) - Amazon EU SARL (Germany[...]

Amazon EU SARL (Germany Branch) - D70; Düsseldorf; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading company is seeking a Senior Account Manager for their EU Books team. This role involves managing strategic vendor relationships, delivering exceptional account management, and driving growth through innovative solutions. Ideal candidates will have extensive experience in account management, strong communication skills, and a passion for the book industry.

Qualifikationen

• Minimum of 6 years experience in Retail or E-Commerce Account Management.
• Proven track record of delivering results through others.

Aufgaben

• Manage one of the biggest vendors in Books, driving long-term growth.
• Collaborate cross-functionally to design and execute long-term strategies.

Kenntnisse

Account Management

Communication

Project Management

Analytical Problem-Solving

Ausbildung

Bachelor’s / Master’s degree in Business Administration

Tools

MS Office

Salesforce

Google Analytics

Jobbeschreibung

Über uns

This job can be based in London, Munich, or Madrid. We are seeking a dynamic and experienced professional to join our EU Books team. In this senior role, you will serve as the EU lead Account Manager (internal job title: Strategic Brand Specialist) for our Amazon Vendor Service (AVS) program and manage one of our biggest and most strategic vendors in Books, acting as a consultant and influential partner for senior stakeholders to drive long-term growth.

Amazon Vendor Services (AVS) is a paid B2B service that helps strategically grow complex brands on Amazon. You will have holistic exposure to e-commerce operations at a European level. In this role, you will serve as the lead Account Manager for our top-priority vendors, directly responsible for delivering high-quality account management that exceeds their expectations. Delivering results through others by influencing and managing the priorities of multiple stakeholders will be a vital part of your role. You will collaborate cross-functionally to design and execute long-term strategies with your vendors. Leveraging your industry expertise, you will provide guidance to the account team, enabling them to deliver the best customer experience and achieve our goals. This will involve driving selection and promotional activities across categories, defining and monitoring success metrics, and proposing innovative solutions to shape the future of AVS.

Furthermore, you will collaborate with external decision-makers, such as Sales and Account Directors, as well as internal stakeholders like Category Leaders, the Head of Vendor Management, Supply Chain Management, and Finance. In this capacity, you will ideate new business opportunities and bring forward creative ideas to elevate our service.

Key job responsibilities

1. Core Service

• Have impact not only at vendor-level but deliver cross-divisional vendor-projects across Marketing & Promotions, Selection & IDQ (Item Data Quality), and Availability & Operational Excellence. Where possible, scaling best practices to total Consumables.
• Develop and nurture strategic, long-term vendor relationships by delivering exceptional account management that maximizes vendor satisfaction.
• Work backward from vendor and customer needs to identify impactful business opportunities that elevate both the vendor and customer experience.
• Design and execute business strategies across multiple marketplaces and categories, coordinating large cross-functional teams of account managers and supporting functions.
• Determine the best approach for optimal team productivity on your accounts, including overseeing and providing strategic direction for other EU workstreams on key vendor priorities.
• Define and audit metric goals for your account, ensuring the account team is set up for success and removing blockers with the right resources.
• As an industry expert, draw from your professional experience to provide strategic insights that shape the long-term direction of our partnerships.
• Identify new growth opportunities and create customized solutions for scaling across the organization.
• Partner with internal teams (e.g., Advertising, Supply Chain Management) to drive more strategic vendor discussions across functions.

Project Work

• Lead key projects across EU Books (Print and Digital GLs) and the Retail business or AVS organization, owning the project design and strategy, delivering end-to-end results.

Applications must include a CV in English for consideration.

About the team

We are a dynamic and forward-thinking team dedicated to transforming the online book discovery and purchasing experience across Europe. Working with the most prestigious publishing houses and independent publishers, we create exceptional literary experiences that delight millions of readers every day while pioneering new ways for readers to discover and engage with books in all formats. We build strong, lasting relationships with publishers, bringing their catalogs to millions of Amazon customers. Our culture fosters collaboration, continuous learning, and bold thinking, empowering team members to innovate and grow.

If you are excited about shaping the future of books, building strategic partnerships with major publishers, and creating innovative solutions for readers in a fast-paced, customer-obsessed environment, we'd love to hear from you.

GRUNDQUALIFIKATIONEN

• Bachelor’s / Master’s degree preferably in Business Administration, Finance, Economics, Marketing, or a similar program.
• Passionate about Account Management with a minimum of 6 years experience in Retail or E-Commerce Account Management across buying, sales, merchandising, marketing, operations, or logistics.
• Several years of professional experience managing a business with P&L responsibilities.
• Ability to communicate clearly and effectively with different functional groups including senior business leaders, finance, HR, and developers.
• Proven track record of delivering results through others in an ambiguous, fast-paced, deadline-driven environment.
• Tenacity to develop ideas independently and thrive in a startup environment.
• Solid social skills to build relationships internally and externally.
• Previous experience managing large-scale projects end-to-end with large teams involved.
• Excellent written and verbal communication skills in English (minimum C1 level).
• Advanced knowledge in MS Office (Excel, PowerPoint, Outlook).

BEVORZUGTE QUALIFIKATIONEN

• Proficiency in Spanish or German.
• Experience with analytical, sales, and productivity tools like Salesforce, Google Analytics, SQL, HTML, or content management systems.
• Analytical problem-solving skills, with experience in data analysis, reporting, and forecasting.
• A Master’s degree or MBA from a leading business school is beneficial.
• Entrepreneurial mindset and results-driven mentality.
• Experience in the Books industry is highly beneficial for insights into vendor management and consumer behavior.