100% Home Office - Turkish Speaking Customer Service Agent (m/f/d)

Concentrix; Berlin; Remote; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

Ein innovatives Unternehmen sucht einen engagierten Kundenservice-Agenten, der in einem dynamischen Umfeld arbeitet. In dieser Rolle sind Sie die erste Anlaufstelle für Kundenanfragen und tragen zur Verbesserung der Kundenzufriedenheit bei. Mit flexiblen Arbeitszeiten und der Möglichkeit, von zu Hause aus zu arbeiten, bietet diese Position eine hervorragende Gelegenheit, Ihre Fähigkeiten zu entwickeln und Karrierechancen zu nutzen. Werden Sie Teil eines unterstützenden Teams, das Vielfalt und Inklusion schätzt und Ihnen hilft, Ihr volles Potenzial auszuschöpfen.

Leistungen

Umfassende Schulungsprogramme

Mentoring-Programme

Online-Einkaufsrabatte

Globale Karrieremöglichkeiten

Unterstützendes Teamumfeld

Qualifikationen

• Sehr gute Türkisch- und gute Englischkenntnisse in Wort und Schrift.
• Erfahrung im Kundenservice und mit sozialen Medien von Vorteil.

Aufgaben

• Bearbeiten von Kundenanfragen über verschiedene Kanäle.
• Aufrechterhaltung der KPIs zur Verbesserung der Effizienz.

Kenntnisse

Türkisch (C2)

Englisch (B2)

Kundenservice

Multitasking

Kommunikationsfähigkeit

Ausbildung

Hochschulabschluss

Tools

PC-Nutzung

Online-Werbung

Jobbeschreibung

Job Title:

100% Home Office - Turkish Speaking Customer Service Agent (m/f/d)

Job Description

Power your game-changing career

Are you looking for a job that suits you and your life? Then this job is just right for you.

In this position as Customer Service Agent, you will be the first point of contact for various customer enquiries, whether by phone, email or chat.

Conditions:

• Start at the next possible date
• Full time, 100% home office or at our location Andreasstraße 10, 10243 Berlin
• Working hours: Monday - Sunday, 08:00 – 24:00
• Languages: Turkish (C2), English (B2)
• Inbound and outbound calls
• Salary: up to 2,500€ gross/month

Does this fit your lifestyle? If yes, read on to learn more about us and why our employees value working here. We are proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture.”

Career growth and personal development

Whether you're changing careers, re-entering the workforce, or a specialized expert, this is a great opportunity to develop your skills and build lifelong connections. We provide training, cutting-edge technologies, and ongoing support.

At Concentrix, there’s significant potential for career and personal growth. Many of our managers and leaders have been promoted internally. We offer various training programs aimed at leadership and specialization to help you achieve your career goals.

Your responsibilities

As a Customer Service Agent, you will:

• Handle customer inquiries and requests, responding appropriately based on the situation.
• Communicate via different channels (phone, email, chat) to ensure a positive customer experience.
• Use various tools and systems to identify and resolve issues, escalating when necessary.
• Maintain KPIs to improve customer support efficiency.
• Assist customers with technical inquiries and escalate issues to technical teams when needed.

Your qualifications

Concentrix is a good match if you:

• Have very good Turkish (C2) and good English (B2) skills in speech and writing.
• Are service-oriented, communicative, and friendly.
• Are confident using a PC.
• Have prior experience in a service organization (desired).
• Are familiar with social media and active on them.
• Are familiar with online advertising products/vendors.
• Can multitask and work under pressure.
• Are a fast learner and diligent.
• Can provide background checks (education, employment references).
• Reside in Germany. Note: applicants from Saxony, Hesse, Saarland, and Hamburg cannot be considered even with secondary residence elsewhere.

Ideally, you also have:

• Customer service experience.
• Online advertising experience (a plus).

What’s in it for you

We offer benefits supporting your lifestyle, including:

• Comprehensive training programs with certified trainers.
• No previous experience required; mentorship provided.
• Regular coaching, training, and development opportunities.
• Online shopping discounts for employees.
• Internal and global career advancement opportunities.
• Supportive, motivated team environment.

Join us and discover your best self!

We are a global leader in technology and services, powering brands worldwide. We help well-known brands improve their businesses with technology and integrated solutions across over 70 countries.

If you’re ready for the next step in your career, apply today and join over 440,000+ game-changers worldwide who consider Concentrix their employer of choice.

Equal Opportunity Employer

We are committed to diversity and inclusion, providing a work environment free from discrimination and harassment. Our recruitment is based on merit, regardless of race, age, gender, religion, ethnicity, disability, or other protected categories. We encourage applications from people with disabilities and offer support to find the right position.

Eligibility to work

Only candidates legally authorized to work in Germany will be considered.

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Location: Berlin, Germany

Languages: English and Turkish required

Time Type: Full-time

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