VIC Service Concierge

JR Germany; München; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading luxury audio-visual brand is seeking a VIC Service Concierge to provide exceptional service to VIP clients. The role involves building relationships, resolving issues, and ensuring customer satisfaction. Join an innovative team in Munich and help shape a new service area.

Qualifikationen

• Experience in luxury or hospitality sector.
• Customer-first approach with attention to detail.

Aufgaben

• Primary contact for VICs, ensuring high-quality service delivery.
• Resolve technical issues and maintain customer satisfaction.
• Coordinate with internal teams for effective issue resolution.

Kenntnisse

Customer Service

Problem Solving

Communication

Ausbildung

Experience in VIC-facing position

Jobbeschreibung

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and create unique experiences for VIP and Ultra High Net Worth Individuals?

Bang & Olufsen, respected in luxury audio-visual products, is seeking a skilled and professional VIC (Very Important Customer) Service Concierge to join our team!

As a VIC Service Concierge, you will be the primary point of interaction for our most esteemed clients, ensuring their setups are fully operational and delivering personalized service at the highest standard. You will build meaningful relationships with them and maintain extensive contact with retailers, service technicians, and technical staff, ensuring seamless communication and service delivery while aligning and coordinating on customer projects and setups.

• Act as the primary and main point of contact to VICs, while being a true B&O Ambassador.
• Ensure high-quality service delivery to VICs, maintaining high customer satisfaction and loyalty, while efficiently resolving technical issues and providing seamless support.
• Handle customer inquiries and requests with professionalism and discretion and maintain detailed records of customer interactions and feedback.
• Take the initiative to recognize opportunities for enhancing customer satisfaction and assist in forming the newly established VIC Service area.
• Coordinate with internal teams and technicians to ensure timely and effective resolution of customer issues.
• Stay updated on the latest product features and technical advancements.

Your experience encompasses a unique combination of adept customer service techniques, technical insights, and a focus on solidifying relationships with VICs.

Moreover, you bring:

• Demonstrated experience in a VIC-facing position, especially within the luxury or hospitality sector.
• A commendable service mindset with a customer-first approach, attention to detail, and commitment to always enhancing customer experiences.
• Notable problem-solving abilities, creativity, and resourcefulness to deliver effective solutions, even for complex issues.
• Effective communication and interpersonal skills, with proficiency in English.
• Highly professional demeanor and appearance, exuding confidence and sophistication that aligns with the luxury brand image.
• Technical interest and understanding.

We are building a new area where you will have direct exposure to our most esteemed clients and the opportunity to shape this new initiative together with us, bringing in your own creativity. As part of our innovative team, you will help deliver remarkable service experiences to our customers while working in an international environment.

Compensation: Competitive salary and benefits package.

Location: Munich, Germany or Struer, Denmark.

Working hours: Fulltime. The position includes regular shift work, including weekends and public holidays.