Customer Service Representative

ZipRecruiter; Hamburg; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading company in the chemicals and energy sector is seeking a Customer Service Representative to join their team. The role involves managing customer sales orders, providing support, and collaborating with various departments to enhance customer experience. Candidates should have a commercial education and at least 5 years of experience in a similar environment, with strong SAP knowledge and proficiency in German and English.

Leistungen

Flexible working hours

Mobile work options

Attractive salary and social benefits

Opportunities for further training

Access to health management services

Qualifikationen

• Minimum of 5 years' experience in a similar customer service environment.
• Commercial education required.

Aufgaben

• Ensure accurate capturing and execution of customer sales orders.
• Provide first-line support to customer inquiries.
• Collaborate with teams to deliver service excellence.

Kenntnisse

Advanced knowledge of SAP

Attention to detail

Excellent communication skills

Interpersonal skills

Proficiency in German

Proficiency in English

Ausbildung

Commercial education

Tools

MS Office

Jobbeschreibung

Sasol is a global integrated chemicals and energy company with a 70-year heritage. Through our talented people, we use our expertise and selected technologies to safely and sustainably source, manufacture, and market chemical and energy products worldwide. When you join Team Sasol, you become part of a company that values its people and invests in their growth at every career stage, offering development opportunities within a culture that embraces diversity and innovation.

Key Responsibilities

1. Ensure accurate and timely capturing and execution of customer sales orders.
2. Provide first-line support to customer inquiries and resolve queries promptly.
3. Enhance customer experience through excellent customer service.
4. Collaborate with Sasol teams (M&S, Supply Chain, P&O, QM, Finance) to deliver value and achieve service excellence.
5. Process sales orders, debit/credit notes, rebates, commissions, and samples in SAP, ensuring compliance with business processes and governance.
6. Monitor open orders, check documents, resolve issues, and keep stakeholders informed of deviations.
7. Communicate order status to customers regarding confirmation, delivery, and scheduling.
8. Investigate and resolve customer queries within set targets.
9. Manage consignment stock processes, including reconciliation and invoicing.
10. Issue pro forma invoices in coordination with M&S.
11. Follow up on payment reminders with customers in cooperation with relevant functions.
12. Manage letters of credit with relevant departments.
13. Maintain SAP order processing and housekeeping.

Qualifications and Experience

• Commercial education required.
• Minimum of 5 years' experience in a similar customer service environment.

Skills and Competencies

• Advanced knowledge of SAP, MS Office, and information systems.
• Experience in customer service or inside sales with attention to detail.
• Good understanding of chemical operations and products.
• Excellent communication and interpersonal skills with a strong customer focus.
• Ability to work across cultures and as part of a team.
• Tolerance for stress and ability to manage multiple tasks simultaneously.
• Proficiency in German and English (written and spoken); additional languages are advantageous.

Additional Information

• Enjoy a collegial team environment with diverse tasks and creative freedom.
• Flexible working hours, mobile work options, and a 37.5-hour workweek support work-life balance.
• Attractive salary and social benefits, including pension schemes.
• Opportunities for further training at various levels.
• Access to health management services, coaching, and webinars.