Business Process Administrator

Den Europæiske Centralbank; Frankfurt; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Business Process Administrator to join their dynamic team in Frankfurt. This role involves providing essential support across various teams, managing workflows, and facilitating high-level meetings. You will play a vital part in ensuring smooth operations while contributing to process improvement initiatives. The position offers a unique opportunity to work in a multicultural environment, utilizing state-of-the-art technology. If you are proactive, organized, and eager to make a positive impact, this role is a perfect fit for you.

Qualifikationen

• Minimum of one year experience in coordinating and monitoring business processes.
• Advanced knowledge of MS Office and experience in budget management.

Aufgaben

• Support committee secretariats in organizing meetings and events.
• Manage workflows in the ECB’s document management system.

Kenntnisse

Team Coordination

Business Process Management

Budget Management

Communication Skills

Stakeholder Management

Problem Solving

Multilingual Communication

Ausbildung

Bachelor's Degree in Business Administration

Vocational Training in Project Management

Tools

MS Office Suite

OpenText/DARWIN

Microsoft Teams

Jobbeschreibung

Management & Business Support

Finance

11929

General Information
Type of contract Fixed-term contract, which may be extended subject to individual performance and organisational needs

Who can apply? EU nationals

Salary D (bracket 1 - step 1) full time monthly net salary: €4,182 plus benefits, for further information see what we offer.

Role specialisation Business Process Support

Working time Full time

Place of work Frankfurt am Main, Germany

Closing date 28.05.2025

Your team You will be part of the Budgeting and Controlling Division in the Directorate Finance. Our Division comprises around 40 staff organised in five teams and is responsible for the planning, monitoring and controlling of resources for all business areas of the ECB. We specialise in providing decision-making analysis and offering comprehensive support and advice to the ECB’s executive leadership, business area management and stakeholders. We also deliver secretariat services to three committees and oversee the supervisory fee framework. Additional tasks include implementing systems innovation in the Directorate Finance and providing functional support for the ECB’s procure-to-pay process.

We are currently seeking to fill one position for a Business Process Administrator.

In your role as Business Process Administrator, you will play a key role in the management office of our Division, offering support across the entire team. Your responsibilities will include collaborating closely with the secretariats of three committees – two Eurosystem committees and one ECB internal committee – to organise and facilitate high-level meetings and conferences. You will also manage processes, documentation and access rights for the Division and our user group across various systems, ensuring quality checks and an appropriate level of access to confidential information. You will also play an active role in our ongoing initiatives to simplify, digitalise and automate processes, while contributing to effective communication and information sharing within the Division.

The ECB is an inclusive employer and we strive to reflect the diversity of the population we serve. We encourage you to apply irrespective of age, disability, ethnicity, gender, gender identity, race, religious beliefs, sexual orientation or other characteristics.

Your role As a Business Process Administrator you will:

• support the three committee secretariats in the organisation and facilitation of meetings and events;
• manage workflows in the ECB’s document management system (OpenText/DARWIN) and master all related technological aspects;
• assist in the budget management of the Division and administer process related to contract management and procurement;
• support the development of digital solutions for the analysis and visualisation of performance data relating to operations and processes;
• manage the hiring processes as well as administer and facilitate the induction of newcomers and trainees;
• organise Division-wide meetings, trainings and social events;
• provide administrative support to the Division, including travel arrangements, meetings and appointments, as well as the preparation of the related documentation.

The position offers you excellent opportunities to apply advanced soft skills as well as to use state-of-the-art technology for process management, event management and information management. You will be part of a multicultural team that strives for continuous innovation to make a positive impact on the lives of European citizens.

Qualifications, experience and skills Essential:

• relevant vocational training or a bachelor’s degree or equivalent in business administration, project management, process management, data sciences or another relevant field (see How you can join us for details on degree equivalences);
• in addition to the above, a minimum of one year of relevant experience in the field of coordinating and monitoring business processes;
• experience of working in a team and in a multinational environment;
• experience in budget management and identifying and implementing process improvements;
• experience in preparing communication for wide audiences of various levels;
• advanced knowledge of the MS Office suite (Word, Excel, PowerPoint, Outlook, SharePoint, Microsoft Teams, Planner), Open Text and programmes for planning/projects, budgeting and travel arrangements;
• a track record in organising and facilitating virtual, hybrid and on-site meetings using appropriate tools;
• an advanced (C1) command of English and an intermediate (B1) command of at least one other official language of the EU, according to the Common European Framework of Reference for Languages.

Desired:

• a sound understanding of stakeholder management, including planning and reporting on tasks, projects and events;
• experience in dealing with sensitive information in a discreet manner;
• the ability to handle numerous requests in a responsible and proactive manner, for instance in a shared inbox or similar tool.

You are recognised as someone who supports others proactively and you work constantly to improve your own output and you learn willingly from other people’s diverse perspectives. You deliver in line with stakeholder needs.

You are motivated to be part of our team and to develop and use your skills and competencies to achieve the aims of this position.

Further information The contract offered will be fixed-term, the appointment being for 12 months as of the exact starting date of the selected person.

Temporary appointments may be extended or made permanent subject to organisational needs and budgetary constraints. This may result in a staff member with a non-convertible fixed-term contract being offered a convertible contract in accordance with the ECB Conditions of Employment.

For additional information on this specific vacancy, you can speak to the hiring manager, Dominika Ryzner, on [phone] on Wednesday, 14 May 202514:00-15:00.

Application and selection process The recruitment process for this position will be conducted remotely. It will include a written exercise and an interview.

If you are not selected for this position but are still considered suitable, you will be placed on a reserve list (see step 4 of How we hire), from which you might be considered for similar positions within the ECB.

Find out how to apply for a position at the ECB.

Read more about how you can join us.