IT 1st Level Support / Helpdesk (m/w/d)

TN Germany; Nordrhein-Westfalen; Vor Ort; EUR 35.000 - 50.000; Vollzeit

Zusammenfassung

Join a leading international company specializing in modular data acquisition and storage systems for aerospace and defense. As an IT 1st Level Support, you'll support end users, manage incidents, and contribute to IT projects in a dynamic team environment. The role offers flexible hours, training opportunities, and a respectful culture.

Leistungen

Fair compensation

Bonuses and benefits

Travel subsidies

Training and development opportunities

Health activities

Remote work options

Flexible hours

30 days annual leave

Canteen

Team events

Qualifikationen

• Experience in first-level support and interest in IT infrastructure.
• Knowledge of Windows networks and protocols.

Aufgaben

• Support end users with technical issues and configure workstations.
• Handle incidents related to infrastructure, networks, and applications.
• Contribute to system optimization and documentation.

Kenntnisse

Customer service orientation

Proactive attitude

Collaboration

Excellent German

Good English

Ausbildung

Completed training as an IT specialist

Tools

Windows desktop OS

Windows Server OS

Linux

Jobbeschreibung

Social network you want to login/join with:

IT 1st Level Support / Helpdesk (m/w/d), North Rhine-Westphalia

Client:

ISG International Service Group

Location:

North Rhine-Westphalia, Germany

Job Category:

Other

EU work permit required:

Yes

Job Reference:

212f6f68743e

Job Views:

1

Posted:

13.05.2025

Expiry Date:

27.06.2025

Job Description:

Join a leading international company specializing in the development and production of modular data acquisition and storage systems for aerospace, defense, and mobility sectors. Based near Cologne, the team of over 85 professionals innovates continuously, combining experience with fresh ideas. The role involves supporting end users with technical issues, configuring workstations, handling incidents related to infrastructure, networks, and applications, managing applications, escalating complex issues, and contributing to system optimization and documentation. Tasks may include participation in internal IT projects.

What you bring:

• Completed training as an IT specialist or comparable qualification
• Experience in first-level support and interest in IT infrastructure (desirable)
• Knowledge of Windows desktop OS (Windows 7/10/11)
• Knowledge of Windows Server OS
• Basic Linux knowledge
• Understanding of Windows networks and protocols
• Customer service orientation
• Proactive attitude and drive for improvement
• Ability to collaborate across organizational levels
• Excellent German and good English skills

What we offer:

• Fair compensation in a future-proof industry
• Bonuses, benefits, and insurance
• Travel subsidies and free parking
• Training and development opportunities
• Health activities and remote work options
• Flexible hours, child sick days, 30 days annual leave
• Canteen, team events, and a respectful culture