Head of Circularity Services (m/f/d)

MediaMarktSaturn; Ingolstadt; Hybrid; EUR 80.000 - 100.000; Vollzeit

Zusammenfassung

A leading company in the retail sector is seeking a Head of Circularity Services to enhance customer satisfaction and develop the circularity business. This role involves strategic leadership, project management, and collaboration across international teams. The ideal candidate will have extensive retail experience and a strong background in sustainability and circularity services. Join us in shaping the future of shopping!

Leistungen

30 days vacation

Company pension plan

Employees discount

Fitness Collaborations

Training & leadership programs

Open corporate culture

Mobile work (50/50)

Qualifikationen

• Extensive omnichannel retail experience.
• Experienced people leader with strong interpersonal skills.
• Proven success in international circularity services.

Aufgaben

• Focus on customer satisfaction and development of circularity business.
• Lead international circularity group strategy and venture building.
• Support deployment of AI-based sales assistance.

Kenntnisse

Leadership

Communication

Analytical ability

Collaboration

Ausbildung

University degree in Economics

Jobbeschreibung

Ready to make transformation your job?

Let's Go!

Head of Circularity Services (m/f/d)

Für uns ist „Let’s Go!“ nicht einfach nur ein Slogan, sondern eine Einstellung. Wir lieben Technik und wir wollen begeistern. Wir haben Spaß und wir wollen inspirieren. Unsere Kunden und unser Team. Deshalb suchen wir Menschen, die diesen Spirit mit uns teilen. Menschen mit Leidenschaft. Die sich darauf freuen, gemeinsam mit 50.000 Mitarbeitenden in ganz Europa das Einkaufserlebnis der Zukunft zu gestalten.

For us „Let’s Go!“ is not just a slogan, it is an attitude. We love technology and we want to excite. We have fun and want to inspire. Our customers and our teams. That’s why we are looking for people who share this spirit. People who are passionate about creating the shopping experience of the future together with 50.000 colleagues across Europe.

Your tasks

• Focus on customer satisfaction and continuous development of the group-wide circularity business
• Development of the international circularity group strategy in collaboration with the strategy team, VP, and eVP
• Leadership of venture building in circularity, including platform business and internal capabilities, in cooperation with MMS countries
• Strategic and operational advisory for countries regarding circularity; management of country expectations; facilitation of knowledge exchange and best practice sharing
• Leadership and development of the international Trade-in, Repair, After Sales & Repair, and Branded Services Teams
• Translation of latest trends in sustainability and technology into MMS ventures
• Leadership of the Operational Excellence Initiative: Enhancement of store and HR excellence through key levers such as personalized services, guided selling and active performance-spread management
• Support deployment of AI-based sales assistance for in-store employees to increase service attach rate and drive Customer and Employee Satisfaction
• Development, testing, and scaling of blueprints for successful rollout across all MMS countries
  
  

Your profile

• University degree in Economics, or similar
• Extensive omnichannel retail experience
• Experienced people leader and strong interpersonal Communicator
• Substantial work experience and proven success in international circularity services e.g. Repair / Refurbed
• Extensive knowledge in Sustainability area in retail context, ideally omni-channel environment
• Experience in managing international, cross functional projects and people management
• Strategic Skills and proven success in internat. venture building / platform business
• English fluent, German is a plus
• Style of working: Hands on and decision making, Analytical ability & Results-oriented / Adaptability/ Flexibility / Willingness to learn / Perseverance & Performance oriented / Collaboration / Enabler / Effective Communication
  
  

What's in it for you?

• International teams & exciting tasks
• 30 days vacation & company pension plan
• Employees discount & Fitness Collaborations
• Training & leadership programs
• Open corporate culture & Teamwork
• Mobile work (50/50)
  
  

About Us

The Services & Solutions Team manages the portfolio of service products sold in all of MediaMarktSaturn retail channels and country portfolios. They lead the way in designing and selling solutions, that allows customers to make the most out of their technology.

Circularity is one of the major growth areas including Trade-in, Repair, Refurbed, Aftersales and Branded Services and of exceptional strategic importance for MediaMarktSaturn.

Your HR contact

Michaela Lenck

Phone Number

[phone]



Let's Go!

Ready? We are looking forward to receiving your application!

Apply now