Customer Success Manager (m/f/d)

TN Germany; Berlin; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading company in Berlin seeks an experienced Customer Success Manager to manage client relationships and ensure satisfaction with their products. The role involves consulting, training, and collaboration with internal teams to enhance customer experience. Join a dynamic team in a high-performance environment with opportunities for growth.

Leistungen

Flat hierarchies

Dynamic work environment

Plenty of responsibility

Qualifikationen

• At least two years of professional experience in a customer-centric role.
• Excellent communication skills in German and English.

Aufgaben

• Manage and maintain long-term relationships with clients.
• Support and train customers in configuring and using essentry.
• Collaborate with internal teams to drive product adoption.

Kenntnisse

Communication

Customer Experience

Process Improvement

Data-Driven Decision Making

Ausbildung

Bachelor's degree in business

Bachelor's degree in information technology

Jobbeschreibung

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Customer Success Manager (m/f/d), Berlin

Client:

Location:

Berlin, Germany

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

6de73010a1fc

Job Views:

2

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

We are looking for an experienced and driven Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and maintaining long-term relationships with our clients, ensuring their success and satisfaction with our products and services.

• Acting as the primary point of contact for our clients, building and maintaining strong relationships with key stakeholders
• Consulting and sharing of best practices for the implementation and digitisation of their access processes
• Support and training customers in configuring and using essentry
• Collaboration with internal teams to create an added value for our customers by supporting the sales team during sales pitches or by sharing insights with the product team to drive product adoption and development
• Bachelor's degree in business, information technology, or a related field
• At least two years of professional experience in a customer-centric role; ideally in a VC-funded B2B startup or other high-performance environment
• Passion for process improvement and exceptional customer experience
• Affinity for technology and making data-driven decisions
• Excellent communication skills in German and English; ability to explain complex matters in a structured way
• The chance to join a small and highly motivated team in an early stage company started by an experienced founding team with a successful track record and solid financing
• Flat hierarchies and a pleasant, dynamic work environment
• Plenty of responsibility and the chance to build a category leader
• Cooperation with reputable international customers