Process Specialist (m/w/d) IT Service Management

ZipRecruiter; Rüdesheim am Rhein; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading logistics company is seeking an IT Service Management professional to enhance their ITSM processes. The role involves developing systems based on ITIL, training users, and collaborating with business units. Ideal candidates will have a degree in a related field and strong communication skills in both German and English.

Leistungen

Flexible working hours

Comprehensive onboarding program

Fitness and sports offerings

Discounts on leisure activities

Possibility of company bike

Qualifikationen

• Experience in Service Management required.
• Fluent in German and English (B2 level).
• Hands-on mentality and strong communication skills.

Aufgaben

• Develop the company-wide IT Service Management System based on ITIL.
• Improve ITSM processes and service quality using KPIs.
• Train ITSM process and application users.

Kenntnisse

ITSM processes

Communication

Independence

Ausbildung

Degree in Business Administration, Business Informatics, Computer Science

Tools

ITIL

Jobbeschreibung

Job Description

Job Details

Job ID: 998

Full-time/Part-time: Full-time

Job Category: IT

Contract Type: Permanent

About DACHSER

"Logistics is people business" - this guiding principle underscores that our employees are the key to our company's success. With around 34,000 team members worldwide, we aim to create the most intelligent combination and integration of logistics network expertise to optimize our customers' logistics balance.

Join us in shaping the logistics of tomorrow.

Responsibilities

• Actively develop the company-wide IT Service Management System based on ITIL.
• Continuously improve the ITSM process and service quality using KPIs.
• Support and advise our Business Units within the Enterprise Service Management environment.
• Ensure optimal support for ITSM processes through the ESM application.
• Train ITSM process and application users.
• Collaborate closely with other Process Owners.
• Work independently and innovatively with high quality standards in a team that values openness.

Qualifications

• Successfully completed studies in Business Administration, Business Informatics, Computer Science, or a comparable qualification with experience in Service Management.
• Good knowledge of ITSM processes.
• Ideally, certifications in ITIL or other ITSM frameworks.
• Basic knowledge of IT applications, systems, and technologies.
• Fluent in German and English at least at B2 level.
• Hands-on mentality, confident demeanor, strong communication skills, and high independence.

Benefits

• Option for mobile working, modern hybrid work environment, and flexible working hours (flexitime, time accounts).
• Growing family business with diverse tasks in a future-oriented industry.
• Comprehensive onboarding program and career development (Dachser Academy).
• Fitness and sports offerings, in-house health management.
• Numerous discounts on leisure activities, events, and online shops via our Corporate Benefits platform.
• Possibility of company bike through our Bike program.

Contact: Sandra Schiegg, Consultant HR Management HO, Kempten, Head Office, DACHSER SE

At DACHSER, everyone is welcome. Equal opportunities are a fundamental part of our corporate culture. We value the uniqueness of each individual and our teams, which drives our daily work and innovations. Because: Logistics is People Business. We look forward to your application.