Customer Success & Conversational AI Specialist - Europe

TN Germany; Berlin; Vor Ort; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

A leading AI-driven automation software company in Berlin is seeking a Customer Success & Conversational AI Specialist. This role involves onboarding clients, enhancing conversational design, and driving AI project execution. Ideal candidates will have experience in customer success and a passion for technology and innovation.

Leistungen

Competitive salary

Flexible working options

Fun team culture

Qualifikationen

• 3–5 years in Customer Success, Project Management, or Conversational AI role.
• Native fluency in German or Swiss-German, and excellent English.

Aufgaben

• Guide clients through onboarding and integration.
• Translate business needs into effective conversation flows.
• Analyze bot errors and propose improvements.

Kenntnisse

Communication

Analytical Skills

Project Management

Curiosity for AI

Tools

Prompt Engineering

Jobbeschreibung

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Customer Success & Conversational AI Specialist - Europe, Berlin

Enterprise Bot is the leading GenAI, Conversational AI, and automation software company in Switzerland. We are on a mission to become the #1 AI-driven automation software provider in the world within the next five years. With the best technology in the market compared to our competitors, we are in a rapid growth phase and seeking a passionate Senior Solutions Engineer to join our team.

Tasks

Your Role in a Nutshell
Are you part strategist, part linguist, part relationship-builder—with a knack for turning tech into magic for clients? We’re looking for a Customer Success & Conversational AI Specialist to guide clients through the exciting world of conversational AI. You’ll onboard, engage, and grow client relationships while also applying your skills in conversational design, prompt engineering, and project management.
You won’t just support clients—you’ll elevate them.

What You’ll Be Doing

Onboarding Navigator & Relationship Architect

• Guide new clients into our AI universe—ensuring smooth onboarding, integration, and trust-building from day one
• Become a strategic partner, not just a point of contact

Conversational Design Champion

• Translate business needs into effective conversation flows (no coding needed)
• Build and maintain AI knowledge bases using prompt engineering and smart design practices
• Ensure dialogues feel human, natural, and valuable

Feedback Loop & Quality Analyst

• Analyze bot errors and user data, propose improvements, and boost conversational performance
• Channel client feedback to shape our product roadmap
• Own and drive AI project execution: timeline, quality, communication—everything
• Be the client’s voice internally and their trusted expert externally

Growth Scout

• Collaborate with sales to uncover upsell and renewal opportunities
• Track key metrics that prove the ROI of our solutions

Requirements

• Native fluency in German or Swiss-German, and excellent English; ideally also excellent French
• 3–5 years in a Customer Success, Project Management, or Conversational AI role—SaaS experience a huge plus
• Confidence in managing both human and digital conversations
• Excellent communication and analytical skills—you love simplifying the complex
• A collaborative mindset with independence to own your tasks
• Curiosity for AI, technology, language, and all things innovative
• Bonus if you’re familiar with prompt engineering or have experience designing flows without code

Work with leading brands on cutting-edge conversational AI

Be part of a team that values innovation, autonomy, and collaboration

Competitive salary and flexible working options

Fun team culture, virtual and in-person get-togethers

Big startup energy: fast growth, high impact, real ownership

If you’re passionate about turning tech into real value, love crafting smart conversations, and thrive on building strong client relationships—this role is your next adventure.

Enterprise Bot, founded in 2017, leverages GenAI technology to redefine customer engagement and operational processes for businesses worldwide. Headquartered in Switzerland, our company embeds cutting-edge AI into popular software suites such as Genesys, BSI or Salesforce, enhancing customer interactions across email, voice, and chat. Trusted by leading firms across Europe and Asia like Generali, SIX, ÖBB, LNER, NS International, flydubai, and SWICA, we not only boost efficiency and accuracy with agent assist and automation but also ensure the highest standards of data security under European regulations.

Our innovative approach uniquely combines low-code bot automation, real-time analytics and adaptive learning algorithms, enabling organizations to improve customer and employee experiences, increase profitability, and reduce operational costs effectively.