Economist as Digital Customer Experience Manager Energy Retail (f / m / d)

E.ON SE; München; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading company in the energy sector is seeking a Customer Experience & Digital Strategy Expert to enhance digital experiences and customer service strategies. This role involves collaboration across teams to implement innovative solutions and improve customer engagement. The ideal candidate will possess strong analytical skills and a passion for digital transformation, contributing to a sustainable future in energy.

Leistungen

Hybrid work model

Flexible working hours

Sabbaticals

Lifelong learning opportunities

Childcare support

Health offers

Employee share program

Discounts and insurances

Qualifikationen

• Minimum of 3 years of relevant experience in Customer Experience or Digital Strategy.
• Ability to work in a cross-functional, international environment.

Aufgaben

• Support the development of a group-wide customer experience vision.
• Contribute to designing the tech-enabled customer service strategy.
• Collaborate with local units to implement digital initiatives.

Kenntnisse

Analytical Skills

Communication

Collaboration

Problem-Solving

Ausbildung

University degree in Business Administration

University degree in Economics

University degree in Engineering

Tools

AI-driven customer service solutions

Jobbeschreibung

E.ON is one of Europe's largest operators of energy networks and infrastructure and a provider of innovative energy solutions. Our employees are constantly working to digitise the energy world, achieve net zero, and connect everyone to good energy. To achieve this, we focus on sustainability, digitalisation, and growth. We believe that differences make us stronger and welcome all people into our inclusive and diverse culture.

We are looking for a Customer Experience & Digital Strategy Expert (f/m/d) to join our E.ON SE team as soon as possible.

Your Responsibilities

1. Support the development and execution of the group-wide customer experience vision for Energy Retail, enabling local units to create best-in-class digital experiences.
2. Contribute to designing the tech-enabled customer service strategy, incorporating AI-powered solutions to optimize service channels and improve efficiency.
3. Assist in enhancing intelligence and analytics capabilities to develop a 360° customer view.
4. Collaborate with local units to implement digital initiatives in customer experience and service excellence.
5. Work closely with deployment teams across countries to ensure optimized installation capacity and a seamless customer experience.
6. Facilitate best practice sharing across local units to enhance digital experience and operational excellence.
7. Support the E.ON Playmaker strategy, e.g., with a focus on Digital Bill.

Your Profile

1. University degree in Business Administration, Economics, Engineering, or a related quantitative discipline.
2. Minimum of 3 years of relevant experience in Customer Experience, Digital Strategy, or a related field.
3. Strong analytical skills and a data-driven mindset to support decision-making and strategy development.
4. Knowledge of AI-driven customer service solutions and digital transformation trends.
5. Excellent communication, collaboration, and problem-solving skills.
6. Ability to work in a cross-functional, international environment and engage with multiple stakeholders.
7. Proactive, adaptable, and solution-focused approach to managing complex challenges.
8. Passion for continuous learning, innovation, and customer-centric strategies.
9. Willingness to travel within our European regions.

Benefits

To keep you motivated and healthy, we offer:

• High flexibility: hybrid work model, flexible working hours, sabbaticals, or additional vacation opportunities for a great work-life balance.
• Working from abroad: up to 20 days in the European economic area.
• Modern and agile work environment: digital and ergonomic standards, creative and productive spaces.
• Personal growth: lifelong learning with a broad range of training and development opportunities.
• Family support services: childcare, holiday care, nursing support, and daily assistance.
• On-site amenities: subsidized bistro and canteen with a wide selection of meals and drinks.
• Health offers: physiotherapy, in-house fitness, flu vaccinations, mental health support.
• Corporate benefits: employee share program, pension scheme, discounts, insurances, and more.
• Location advantages: excellent public transport, free parking, charging points for e-vehicles.
• Mobility options: private car and bike leasing.