Senior Analyst, Tech Support

Standard Chartered; Frankfurt; Vor Ort; EUR 60.000 - 100.000; Vollzeit

Zusammenfassung

Join a mission-critical team in Frankfurt as a Senior Analyst, where your expertise in IT support will directly influence high-stakes trading activities. In this dynamic role, you will manage end-to-end technology support for the trading floor, ensuring seamless operations across various trading systems and platforms. You'll lead incident management, vendor oversight, and compliance efforts, all while working in a collaborative culture that values your contributions. This is an exciting opportunity to make a real impact in a fast-paced financial environment, with competitive compensation and growth potential into broader technology leadership roles.

Leistungen

Core bank funding for retirement savings

Medical and life insurance

Flexible working options

Proactive wellbeing support

Continuous learning culture

Time-off including annual leave and sabbaticals

Inclusive and values-driven organization

Qualifikationen

• 5+ years in IT support, operations, or project management within banking.
• Proven experience in trading floor environments like FX, MM, and Commodities.
• Strong technical foundation across networking and market data systems.

Aufgaben

• Provide 1st & 2nd line IT support for Frankfurt's trading floor.
• Manage high-end Financial Markets workstations and applications.
• Oversee vendor management and ensure compliance with standards.

Kenntnisse

IT Support

Project Management

Market Data Systems

Networking

Client-Server Architecture

Incident Management

Vendor Management

Regulatory Compliance

Leadership

German Language

Ausbildung

Bachelor's Degree in IT or related field

Tools

Bloomberg

Refinitiv EIKON

EBS

IPC

FXT

Jobbeschreibung

Job Summary

Do you thrive in high-stakes environments where technology directly impacts multi-billion-dollar trading activities? We’re seeking a Senior Analyst to own and manage end-to-end technology support for our Frankfurt trading floor – a dynamic environment that demands precision, expertise, and leadership.

As part of our elite Financial Markets Infrastructure Services (FMIS) team, you'll be at the frontlines, ensuring seamless operations across trading systems, market data platforms, and high-performance workstations. You’ll also play a pivotal role in incident management, vendor oversight, regulatory compliance, and driving operational excellence across regions.

Key Responsibilities

• Front-line trading floor IT support for Frankfurt’s dealing room including systems like Bloomberg, Refinitiv EIKON, EBS, FXT, IPC, and bespoke trading applications.
• Deliver seamless 1st & 2nd line support to traders, providing white-glove service and owning incident resolution end-to-end – no hand-offs.
• Manage high-end Financial Markets workstations – overseeing hardware, software, OS, and all critical applications.
• Liaise with internal and external stakeholders (vendors, traders, brokers) to ensure rapid, compliant issue resolution.
• Champion vendor management: challenge inefficiencies, optimize costs, and uphold standards.
• Own and manage key projects: from new implementations to upgrades, recovery planning, and compliance audits.
• Maintain strong alignment with Group IT strategies, risk frameworks, and security policies.

Skills and Experience

• 5+ years in IT support, operations, or project management within wholesale or investment banking.
• Proven experience in trading floor environments – FX, MM, FI, Commodities, Derivatives.
• Deep understanding of market data systems, trading voice tech (e.g., IPC/BT etc), and regulatory trading apps.
• Strong technical foundation across networking, client-server architecture, server/workstation hardware, and Microsoft/Market data systems.
• German language (nice to have) – English fluent.
• Natural leader: confident managing vendors, influencing upwards/sideways, and driving change with credibility.
• Demonstrated ability to manage high-severity incidents, coordinate across teams, and communicate effectively to diverse stakeholders.

Why join us?

Be part of a mission-critical team powering the Financial Markets front office.
Take full ownership and leadership of regional IT support in Frankfurt with global impact.
Work in a high-performance, collaborative culture where your decisions make a real difference.
Competitive compensation and opportunity for growth into broader technology leadership roles.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thingand are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle,continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together,we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance,with flexible and voluntary benefits available in some locations.
• Time-offincluding annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible workingoptions based around home and office locations, with flexible working patterns.
• Proactive wellbeing supportthrough Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning cultureto support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation,one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.