IT-Administrator (m/w/d)

GFS Fundraising Solutions GmbH; Rheinbach; Hybrid; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

Eine innovative Agentur sucht einen IT-Administrator, der die Verantwortung für den User Support und die Überwachung des Rechenzentrums übernimmt. In dieser spannenden Rolle unterstützen Sie über 250 Nutzer an verschiedenen Standorten in Deutschland und tragen zur Optimierung von Prozessen und IT-Lösungen bei. Sie werden Teil eines engagierten Teams, das sich für bedeutungsvolle Projekte in der Non-Profit-Branche einsetzt. Flexibles Arbeiten und individuelle Weiterbildungsmöglichkeiten sind Teil des Angebots. Wenn Sie eine lösungsorientierte Denkweise und eine Leidenschaft für IT mitbringen, freuen wir uns auf Ihre Bewerbung.

Leistungen

Bedeutungsvolle Arbeit

Flexible und mobile Arbeitsmöglichkeiten

Krisensicherer Arbeitsplatz

Betriebliche Altersvorsorge

Individuelle Weiterbildungsmöglichkeiten

Interessante Projekte

Flache Hierarchien

Team mit Spaß an der Arbeit

Qualifikationen

• Erfahrung im IT Service Desk und User Help Desk.
• Kundenorientierter Ansatz und starke Service-Mentalität.

Aufgaben

• Verantwortung für die Bearbeitung von Tickets im User Support.
• Planung und Konfiguration von Hardware und Software.

Kenntnisse

IT Service Desk

User Help Desk

System and Network Administration

Customer Orientation

Problem Solving

Teamwork

Reliability

Ausbildung

Training as IT Specialist (System Integration)

Tools

Microsoft Azure

Acronis

PRTG

Fortinet

Unify

Microsoft 365

Jobbeschreibung

IT Administrator (m/f/d)

We are a fundraising agency and a team of 60 employees who work with organizations in the fields of disaster relief & development cooperation, human rights, animal welfare, health care, church and culture. We implement fundraising measures and attract and retain donors and other supporters for the German non-profit scene. JRC operates an IT service center and data center for the affiliated companies of the SOBA Group and supports over 250+ users at 10 locations in Germany.

These are your tasks:

• After comprehensive training, you will be responsible for independently processing tickets in the areas of user support and data center monitoring.
• You will plan and configure hardware and software according to specifications (for example, when setting up, moving or installing new workstations) and help with automated and manual software distribution.
• You support the further development and optimization of processes to ensure quality standards.
• You provide support with system enhancements, release changes and the introduction of new IT solutions.
• Planning and initiating preventative measures to minimize disruptions round off your diverse range of tasks.
• Technology: Microsoft Azure Local, Acronis, PRTG, Fortinet, Unify

What you bring with you:

• You already have professional experience in the IT Service Desk / User Help Desk. Ideally, you have successfully completed training as an IT specialist specializing in system integration.
• You have a customer and solution-oriented approach to problems and have a strong service mindset and process orientation.
• You have experience in system and network administration.
• You are familiar with Microsoft 365 products and like to keep up to date.
• You impress with reliability and a friendly communication style.
• The ability to work in a team and a sense of responsibility are a matter of course for you.

What we offer:

• Meaningful work
• A challenging and varied job
• Flexible and mobile working
• Crisis-proof workplace
• Company pension scheme/VWL
• Individual further training opportunities
• Interesting projects in a dedicated team
• Flat hierarchy in a family business with short decision-making processes
• A team that has fun together and wants to achieve the best for the customer

If you have any questions, please contact Claudia Jakobs on 02224/918-370. We look forward to receiving your informative application documents by email to [e-mail]. Please state your salary expectations and the earliest possible starting date.

Additional Information:
Requirements for the applicant:
Basic knowledge: User consulting, user support (IT), Microsoft Azure, Microsoft Office, Microsoft 365