Deutschsprachige Kundenservice in Griechenland (m/w/d) - Finanzen / Bankwesen

TN Germany; Frankfurt; Vor Ort; EUR 30.000 - 50.000; Vollzeit

Zusammenfassung

Join a dynamic team as a Customer Service Specialist, supporting German-speaking customers for a leading Mobile Bank. This role involves providing frontline support, preventing fraud, and ensuring excellent customer experiences. With relocation support to Greece and opportunities for career development, this is a fantastic chance to grow within a multinational company that values diversity. Be part of a Great Place to Work-Certified Company and make a positive impact while enjoying competitive salaries and various benefits.

Leistungen

Relocation support

Competitive salary

Referral bonuses

Health benefits

Full training

Career development opportunities

Community events

Free Greek language courses

Modern premises

Diversity initiatives

Qualifikationen

• Fluency in German and English is required.
• Customer service experience preferred for this role.

Aufgaben

• Support customers via phone, chat, and email.
• Prevent fraud and safeguard customers' data.
• Maintain high customer satisfaction and resolve cases.

Kenntnisse

Fluency in German

Excellent written and spoken English

Strong communication skills

Problem-solving abilities

Customer service experience

Tools

CRM tools

Jobbeschreibung

Social network you want to login/join with:

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Client:

Teleperformance

Location:

Frankfurt, Germany

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

0bcaba3dca46

Job Views:

2

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

Join our Anti-Financial Crime Customer Experts team to prevent fraud, protect data, and safeguard customers of a leading Mobile Bank

TP in Greece collaborates with a leading Mobile Bank, helping manage bank accounts on-the-go, track expenses, and set aside money in real-time.

We are seeking a German-speaking Customer Service Specialist to support German-speaking customers.

In this role, you will be the frontline support for the bank's German-speaking market, providing excellent customer experience. You will also play a key role in preventing fraud, protecting data, and safeguarding our customers!

Take a step forward and join us in Greece!

What you will do:

• Support customers via phone, chat, & email
• Prevent fraud, protect data, and safeguard customers
• Represent our client professionally
• Track and follow cases to ensure timely resolution
• Maintain high customer satisfaction
• Build strong relationships with partners and show empathy
• Work towards set targets

What you will bring:

• Fluency in German
• Excellent written and spoken English skills
• Strong communication, soft skills, and problem-solving abilities
• Computer literacy; experience with CRM tools is a plus
• Ability to handle stressful situations with customers
• Customer service experience preferred
• Positive attitude, willingness to learn, and reliability
• EU citizenship, EU passport, or valid work permit for Greece
• Willingness to relocate or be a local candidate in Athens

What we offer:

• Relocation support including flights, hotel, and housing assistance
• Competitive salary plus 2 extra salaries per year
• Referral bonuses
• Health benefits and discounts
• Full training with certified instructors
• Career development opportunities
• Community events and CSR initiatives
• Free Greek language courses online
• Modern premises with relaxation areas
• Work for a Great Place to Work-Certified Company that values diversity

This is an excellent opportunity to develop your career with a multinational company, gaining valuable experience while representing a major global brand. We promote diversity and provide equal opportunities regardless of gender, ethnicity, religion, culture, or age.

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