Customer Service Specialist - German speaking - Smoobu

HomeToGo; Berlin; Hybrid; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

Join a dynamic team at a fast-growing startup in the vacation rental industry! As part of the Sales & Service team, you will leverage your business development skills to enhance customer experiences and convert leads into engaged users. This role offers a hybrid working model, allowing you to work from home while still fostering a collaborative environment. With opportunities for personal and professional growth, you will play a key role in building a state-of-the-art sales and service department. If you are passionate about outstanding service and enjoy interacting with people, this is the perfect opportunity for you!

Leistungen

Career growth opportunities

German language courses

Flexible work approach

Personal development workshops

Startup spirit and culture

Climate action initiatives

Qualifikationen

• Experience in a customer-facing role with a focus on service.
• Proficiency in English and German; additional languages are a plus.

Aufgaben

• Assess and understand customer needs for optimal service.
• Resolve customer issues effectively and timely.
• Contribute to knowledge base with articles and templates.

Kenntnisse

Business Development

Customer Service

Communication Skills

Consultative Selling

Proficiency in English

Proficiency in German

Flexibility

Attention to Detail

Jobbeschreibung

Smoobu (), a subsidiary of HomeToGo Group, is a fast-growing startup in the vacation rental industry. Smoobu’s SaaS solution currently empowers private hosts to manage over 100,000 properties across more than 110 countries. Smoobu runs as an independent enterprise within the HomeToGo Group, ensuring its startup spirit and growth potential remain at the forefront. Our top priority is to assist hosts in efficiently managing and growing their businesses simultaneously.

Smoobu’s success is attributed to our dynamic, ambitious, and international team, dedicated to exceeding our customers’ expectations through expert advice and action. We celebrate diversity and operate in a truly global environment, embracing the challenges and opportunities that come with it.

Your future contribution :

Utilize your business development expertise to deliver first-class support for our customers around the world. As our product grows, we aim to create a user experience that surpasses the tourism industry standard. With our modern technology supporting homeowners, you will be the human connection to our product, providing effective solutions that satisfy our clients globally. As part of our Sales & Service team, you will interact with prospects and existing customers to ensure they have the best possible experience using Smoobu. Your goal is to convert users in Free Trial (inbound leads) to engaged customers and assist existing (paying) users in leveraging the product to maximize value and profit.

Ultimately, it’s about people. With your help and passion for outstanding service, we will build a state-of-the-art sales and service department at Smoobu!

How you’ll add value :

• Assessing and understanding the needs of prospects and customers
• Providing outstanding service and educating customers on the optimal use of Smoobu across multiple platforms via phone and email
• Resolving customer issues in a timely and effective manner
• Contributing to our knowledge base and help center by creating email templates and articles for future use

You’ll be successful in this role if you :

• Have high proficiency in English and German; proficiency in additional languages such as French, Italian, or Spanish is an advantage.
• Have experience in a customer-facing role and enjoy interacting with people
• Are a natural people-person with outstanding communication skills
• Possess flexibility, honesty, and attention to detail
• Have the skills and desire to master consultative selling

Please note that this role offers a hybrid working model requiring presence in the office 50% of the time.

Why Smoobu?

Your journey with Smoobu is a two-way street — we’ve got you covered! We offer a diverse range of benefits to support your career development and make Smoobu a great place to work, including:

• Competitive essentials
• Career growth opportunities: 360° feedback, open feedback culture, buddy and mentorship programs from an international team of industry experts
• Personal development: German language courses, internal and external workshops & trainings
• Startup spirit: We are fast, nimble, and results-driven — embodying a startup mentality even as a global, public company
• Flexible work approach: including work-from-abroad flexibility for up to 90 days a year
• Climate action: Committed to green travel with an industry-leading “Low Risk” ESG Rating (16), awarded by Morningstar Sustainalytics, and membership in relevant initiatives

About us :

HomeToGo is the SaaS-enabled marketplace with the world's largest selection of vacation rentals, listing millions of offers from trusted partners including Vrbo and TripAdvisor. From vacation homes, cabins, beach houses, apartments, condos, houseboats, castles, farm stays, and more, HomeToGo helps travelers find the perfect accommodation worldwide.

Founded in 2014, HomeToGo operates localized apps & websites in 25 countries across Europe, North America, South America, Australia, and Asia-Pacific. Our brands include Agriturismo, AMIVAC, Casamundo, CaseVacanza, e-domizil, EscapadaRural, Tripping.com, and Wimdu.

HomeToGo is an Equal Opportunity Employer.