IT Support Specialist (m/f/d)

GK Software SE; Jena; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading company in software solutions is seeking an application support specialist to provide technical support and troubleshoot complex issues. The ideal candidate will have IT-related training and hands-on experience with Linux and Windows. This role offers flexible working hours, mobile working options, and a supportive environment for personal and professional development.

Leistungen

Mobile working

Permanent employment relationships

Bike leasing program

International working environment

Referral bonus

Professional development through GK Academy

Leasing of latest hardware for private use

Corporate benefits program discounts

Qualifikationen

• IT-related training or equivalent qualification.
• Hands-on experience with Linux, Windows, and databases.
• Strong communication skills in English and German (B2 level or higher).

Aufgaben

• Provide technical product support and troubleshoot complex issues.
• Analyze and document support cases following ITIL best practices.
• Conduct root cause analysis and support go-live implementations.

Kenntnisse

Problem-solving

Communication

Teamwork

Ausbildung

IT Specialist

IT System Administrator

Tools

Linux

Windows

MS SQL

Oracle

TCP/IP

HTTP(S)

RDP

Jobbeschreibung

Your Responsibilities

1. Be the application support specialist for technical product support, troubleshooting complex issues within customers' system landscapes in combination with our software.
2. Assist customers through our ticket system—no call center work—resolving technical inquiries related to our software products.
3. Analyze, classify, document, and monitor support cases and incidents following ITIL best practices.
4. Conduct root cause analysis using log files to develop effective solutions and prevent future issues.
5. Reproduce and investigate reported errors on internal test systems to identify and resolve software-related problems.
6. Work on challenging, evolving software solutions, handling cases that involve customer-specific adaptations.
7. Support go-live implementations and provide remote services, including training sessions and workshops for customers and partners.
8. Take part in on-call rotations and shift schedules, ensuring support availability 24/7, including weekends and holidays (on a rotation basis).

Your Profile:

1. IT-related training such as IT Specialist (m/f/d), IT System Administrator (m/f/d), or equivalent qualification—career changers with relevant experience are welcome!
2. Hands-on experience with Linux and Windows, databases (MS SQL, Oracle), and network protocols (TCP/IP, HTTP(S), RDP).
3. Previous IT support experience and familiarity with log analysis and troubleshooting are a plus.
4. You thrive in a problem-solving environment, work independently, and are a team player with a customer-first mindset.
5. Strong communication skills in English and German (B2 level or higher), both written and spoken.

We Offer

1. GK enables mobile working at all times.
2. We put emphasis on a long-term and trustful cooperation by offering permanent employment relationships with flexible working hours and payments depending on the area of activity.
3. Lease a maximum of 3 bikes up to a total value of €9,000.
4. An international working environment as well as a cooperative working climate with space for own ideas, creativity, and concepts.
5. Turn your friends into colleagues: recommend a new employee and receive a referral bonus of €3,000 net.
6. Develop yourself professionally and personally through our own GK Academy and e-learning offerings.
7. Leasing of the latest hardware for private use as part of our employee PC program. We ensure that your job-related equipment is ready from day one.
8. Discounts offered through our corporate benefits program.