Account Management Director (x/f/m)

TN Germany; Berlin; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading company in Berlin is seeking an Account Management Director to enhance customer satisfaction and drive strategic transformations. The role involves leading teams, optimizing customer journeys, and fostering a customer-centric culture. The ideal candidate is passionate about user-centricity and results-oriented, with experience in strategic programs.

Leistungen

Stock options

Quarterly bonus

Public transportation reimbursement

28 vacation days + 1 additional day per year

Structured onboarding program

Ongoing training

Mental health support

Flexible working modes

Company health insurance

Meal budgets and snacks

Qualifikationen

• Experience leading strategic transformation programs with tangible results.
• Ability to build trusted, collaborative relationships with stakeholders.

Aufgaben

• Proactively contact customers to increase satisfaction and minimize churn.
• Lead teams to optimize farming and upselling strategies.

Kenntnisse

User Centricity

Data-driven mindset

Relationship Building

Innovation

Results-oriented

Jobbeschreibung

Social network you want to login/join with:

Account Management Director (x/f/m), Berlin

Client:

Doctolib

Location:

Berlin, Germany

Job Category:

-

EU work permit required:

Yes

Job Reference:

2ea05734a1c3

Job Views:

1

Posted:

16.05.2025

Expiry Date:

30.06.2025

Job Description:

Account Management Director DE

As we are entering the next chapter, customer satisfaction has been made the #1 priority and the cornerstone of the product & marketing led growth vision. To make it happen we will join forces to deliver excellent and consistent account management service to customers. The reactive support teams will handle immediate customer needs. The main missions for this role include:

• Create & implement a proactive, personalized, and consistent customer journey to generate value for HCPs.

What you’ll do

• Proactively contact customers via calls/workshops to increase satisfaction and identify new ways to enhance service, managing the customer lifecycle effectively and minimizing churn.
• Lead teams to optimize farming and upselling strategies, overseeing the customer journey from onboarding to value perception.
• Build a team of recognized experts focusing on high-value actions.
• Promote a customer-centric culture and increase awareness of user pain points.
• Continuously transform workflows, processes, and rituals with a sense of urgency.
• Embodies and promotes Doctolib's playbook & values.

Who you are

You could be our next team member if you:

• Are passionate about User Centricity and focused on value/USP and usage.
• Can build trusted, collaborative relationships with stakeholders & peers.
• Can set an innovative vision for Customer Services.
• Have experience leading strategic transformation programs with tangible results.
• Are result and impact-oriented.

It would be a plus if you also:

• Understand Sales organizations and foster synergies.
• Are product-oriented to ensure seamless user experiences.
• Approach work with a data-driven mindset.

What we Offer you:

• Stock options for all Doctolib employees.
• Quarterly bonus and competitive salary.
• Reimbursement of public transportation costs.
• 28 vacation days + 1 additional day per year of employment (max 30).
• A 6-month structured onboarding program - the Doctolib Academy.
• Ongoing training on various skills.
• Transparent internal mobility opportunities.
• Solidarity Days: 2 days/year for healthcare charities.
• Mental health support through coaching and psychology services.
• Parent Care program: extra parental leave, meetings, and presentations.
• Modern offices promoting well-being.
• Subsidized sports via Urban Sports Club.
• Company health insurance with additional benefits.
• Meal budgets and snacks, including breakfast and BBQ events.
• Relocation allowance for international hires.
• Flexible working modes: hybrid or office-based.
• EU FlexDays: 10 days/year to work from another EU country or the UK.

Interview process & job info

• Interviews with Talent Acquisition and Satisfaction Leader.
• Potential lateral interview with key business partners including a case study.
• Final interview.
• Full-time position based in Berlin.

Doctolib is committed to diversity and equal opportunity. We welcome applications regardless of gender, religion, skin color, origin, sexual orientation, age, marital status, or disability.

All submitted data will be processed for application management. For more info or to exercise your rights, contact us at [emailprotected].