IT Support Engineer (m/w/d)

JR Germany; Bad Hersfeld; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

A leading company is seeking an IT Support Specialist to join their Ops Tech Solutions team. The role involves supporting end-user devices and IT infrastructure, managing network projects, and mentoring colleagues. Candidates should have a degree in Computer Science and experience in network management, with strong English and German communication skills. This position offers the opportunity to work in a dynamic environment focused on performance and sustainability.

Leistungen

Diversity and inclusion programs

Women's Leadership Program

Affinity groups for networking

Qualifikationen

• Degree in Computer Science or related technical field required.
• Experience managing heterogeneous networks with Windows and Linux clients.
• Advanced English and German skills required.

Aufgaben

• Support end-user devices and IT infrastructure.
• Assist with major network projects.
• Propose new processes to improve IT deployment.

Kenntnisse

Network management

System integration

Technical support

Mentoring

Problem-solving

Communication

Ausbildung

Degree in Computer Science or related field

Tools

Windows

Linux

Network protocols

Jobbeschreibung

Social network you want to login/join with:

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Client:

Amazon Europe Core

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

23.05.2025

Expiry Date:

07.07.2025

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Job Description:

Key job responsibilities

• Support end-user devices and IT infrastructure within your building

• Assist with major network projects, such as setting up IT for new Amazon buildings

• Propose new processes to improve IT deployment at Amazon logistics centers

• Mentor and support colleagues

A day in the life

The Ops Tech Solutions team (OTS) provides ongoing tech support to all Amazon operational sites worldwide. Maintaining, upgrading, and securing the IT infrastructure and end-user devices requires diverse skills. Some team members are engineers developing solutions, while others hold management roles leading the tech support team to better assist end-users.

Our team balances performance and sustainability for all new solutions. Many members work on local sites. The team operates 24/7 to ensure support and perform maintenance with minimal business disruption.

Basic Qualifications

• Degree in Computer Science or a related technical field

• Experience managing heterogeneous networks with Windows and Linux clients and servers

• Knowledge of network infrastructure, system integration, and working with third-party vendors

• Advanced English and German skills, both spoken and written

• Valid driver's license

Preferred Qualifications

• Additional industry certifications like ITIL, Cisco (CCNA, CCNP), Microsoft (MCP, MCSE), or Linux (LPIC-1, LPIC-2)

• Experience working in a dynamic, customer-focused environment

• Knowledge of common network and internet protocols, including management, communication, and security protocols

• Experience with IT asset management and procurement

About the team

The OpsTech Solutions team (OTS) supports all Amazon operational sites globally. Maintaining, upgrading, and protecting the IT infrastructure and end-user devices requires diverse skills. Some members are specialists developing solutions, others are leaders managing the tech support team to ensure optimal support.

We value diversity and an inclusive workplace. We offer programs like the Women's Leadership Program focusing on key skills and challenges for women, as well as affinity groups such as Glamazon for LGBTQIA+ employees and Families at Amazon for employees with families. We foster an environment of inclusion, networking, and professional growth. All employees are welcome to join these groups regardless of background.

The Amazon OTS team is committed to balancing performance and sustainability in all new solutions. Many team members work locally. Our team operates around the clock to provide support and perform maintenance with minimal business disruption.

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