Service Manager Collaboration Solutions (f/m/d)

TN Germany; Frankfurt; Remote; EUR 65.000 - 85.000; Vollzeit

Zusammenfassung

Join a leading company as a Service Manager in Frankfurt, where you'll play a vital role in shaping the energy transition through digital transformation. You'll manage unified communication services, ensuring compliance and service improvement while working flexibly from home or any location in Germany. Enjoy generous holidays, development opportunities, and mobility benefits.

Leistungen

Work from home flexibility

30 days holiday plus Christmas and New Year’s

Development opportunities

Car and bike leasing

Company pension scheme

Qualifikationen

• Several years of professional experience in audio & video conferencing.
• Knowledge of hybrid working and collaboration methods.

Aufgaben

• Responsible for planning and delivering unified communication services.
• Manage service changes and ensure compliance with standards.
• Plan and coordinate IT service budgets.

Kenntnisse

Service Delivery

ITIL Knowledge

Agile Project Management

Quality Management

Risk Management

Collaboration Methods

English

German

Ausbildung

University degree in computer science

Business Informatics

Jobbeschreibung

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Service Manager Collaboration Solutions (f/m/d), Frankfurt am Main

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EU work permit required:

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Job Reference:

9e6aa006115a

Job Views:

1

Posted:

11.05.2025

Expiry Date:

25.06.2025

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Job Description:

E.ON Digital Technology GmbH | Permanent | Part or Full time

Are you passionate about technology and eager to contribute to a greener world? Join us as a Service Manager Collaboration Solutions (f/m/d) at E.ON Digital Technology (EDT).

At EDT, we play a crucial role in shaping the energy transition by leading E.ON’s digital transformation across Europe. We innovate, develop new ideas, and implement technologies to meet future energy challenges, working in flexible teams to deliver sustainable solutions.

Meaningful & challenging - Your tasks:

• Responsible for planning, developing, and delivering unified communication and collaboration services, including supporting the creation of business concepts and development for collaboration services.
• Implement business requirements using modern hybrid working methods.
• Prepare new or modified services, manage change processes, and ensure compliance with regulatory and legal standards while developing service improvement plans.
• Utilize existing service frameworks and maintain all relevant service design information.
• Support service lifecycle management aligned with IT strategy, architecture roadmaps, and continuous improvement initiatives.
• Maintain the solution portfolio for all Unified Communication and Collaboration services in coordination with the service owner.
• Plan and manage risks associated with service changes, including stakeholder reporting.
• Plan and coordinate IT service budgets, including forecasting and cost distribution, ensuring costs stay within budget.
• Assist in identifying and resolving service faults and issues through process and technical measures.

Authentic & ambitious - Your profile:

• University degree in computer science, information technology, business informatics, or a related field, with several years of professional experience (preferably international) in audio & video conferencing, fixed network, and mobile communications.
• Extensive experience in service delivery is essential.
• Knowledge of hybrid working and collaboration methods; ITIL knowledge (V3 certification preferred).
• Experience in Quality, Risk Management, Service Delivery/Transformation, and agile project management (SCRUM or similar) is desirable.
• Experience in international project management is an advantage.
• Excellent English skills; German skills are a plus.
• Willingness to travel and work in an international environment.

We offer:

• Full flexibility: Work from home or any location in Germany, including offices from Hamburg to Munich. Up to 20 days per year workation within Europe.
• Generous holiday allowance: 30 days plus Christmas and New Year’s holidays. Option to exchange salary parts for more holidays or take a sabbatical.
• Development opportunities: On-the-job learning, training, and personal growth support.
• Mobility benefits: Car and bike leasing, job tickets.
• Future security: Company pension scheme and insurance packages.