2nd Level Technician (m/f/d)

IT.EckSe GmbH; Erfurt; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

Ein dynamisches, wachsendes Unternehmen sucht einen 2nd Level Techniker, der bereit ist, in einem freundlichen Team zu arbeiten. Diese spannende Rolle umfasst die Unterstützung von Kunden bei IT-Problemen, die Automatisierung von Prozessen und die Dokumentation von Supportfällen. In einer Kultur, die Wert auf Flexibilität und Work-Life-Balance legt, haben Sie die Möglichkeit, Ihre Fähigkeiten in einem unterstützenden Umfeld weiterzuentwickeln. Wenn Sie analytisch denken und Freude daran haben, anderen zu helfen, könnte dies die perfekte Gelegenheit für Sie sein.

Qualifikationen

• Erfahrung in der Benutzerberatung und -unterstützung.
• Sehr gute Kenntnisse in aktuellen IT-Technologien.

Aufgaben

• Übernahme der operativen Verantwortung für die IT unserer Kunden.
• Benutzersupport für IT-Anfragen per Telefon und E-Mail.

Kenntnisse

Analytische Fähigkeiten

IT Expertise (Microsoft, Virtualisierung)

Dokumentationsfähigkeiten

Kommunikationsfähigkeiten

Englischkenntnisse

Ausbildung

Abschluss in Informatik oder verwandtem Bereich

Tools

Hyper-V

Proxmox

VMWare

Jobbeschreibung

We are IT.EckSe GmbH, a young and growing company that operates as an IT system house and managed service provider. We primarily support law and tax firms in all aspects of IT. This includes network administration as well as application support for various software solutions.

We Have Five Quick Questions For You

• Are you looking for a great team of helpful people in a friendly and open culture?
• Do you constantly need new challenges?
• Do you want flexible working hours and the opportunity to work in an environment that promotes and supports work-life balance?
• Do you want the opportunity to actively shape the future of a growing company where your opinions and ideas are valued and always welcome?
• Do you enjoy helping people solve their IT problems?
  
  

Your main tasks will include processing IT inquiries, carefully documenting support cases and helping our customers to solve technical problems.

Your Daily Responsibilities Will Include

• Taking over operational responsibility for our customers' IT
• Supporting our customers' IT systems via remote maintenance
• Detailed documentation in our wiki
• User support for IT issues by phone, e-mail and remote maintenance
• Automation of IT service processes (e.g. updates, patch management)
• Streamlining IT services so that we can provide comprehensive support for more IT systems in less time
  
  

As a 2nd level technician, you will use your analytical skills to provide precise and efficient solutions, always working in a conscientious and customer-oriented manner. If you want to develop your strengths in a supportive and structured environment, we look forward to welcoming you to our team.

You can find more information here ( https://www.eckse.de/jobs/2nd-level-techniker-12 ) .

What You Should Bring With You

• Rationalization thinking: You simplify and automate processes that were previously done manually in a time-consuming manner
• A meticulous way of working and documenting your own work
• Very good IT expertise in current technologies (e.g. Microsoft, virtualization, virus protection, etc.)
• English language skills
  
  

What Is Always Welcome

• Experience in documenting your own work
• Strong communication skills
• Experience in the field of virtualization (Hyper-V, Proxmox or VMWare)
  
  

Would you like to get to know us?

Then apply now via our website ( https://www.eckse.de/jobs/2nd-level-techniker-12 ) , or send us an email to [e-mail] (https://mailto: [e-mail] )

Additional Information

Requirements for the applicant:

Advanced knowledge: User consulting, user support (IT), computer science, customer consulting, customer support