Customer Success Manager / Account Manager DACH (f/m/d)

TN Germany; München; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading company in the IP solutions sector is seeking a Customer Success Manager to enhance client relationships and drive revenue growth. The role involves understanding customer needs, facilitating onboarding, and collaborating with various teams to ensure satisfaction and service excellence. Ideal candidates will possess strong communication skills in both English and German, along with a relevant degree and experience in customer service or account management.

Qualifikationen

• Minimum of two years of experience in Customer Success or similar role.
• Strong written and verbal communication skills in English and German.

Aufgaben

• Own accounts’ revenue development and maintain customer portfolio.
• Establish long-term customer relationships to achieve satisfaction and growth.
• Facilitate onboarding journey for new customers.

Kenntnisse

Communication

Problem-Solving

Multitasking

Interpersonal Skills

Ausbildung

University degree in Business Administration

University degree in Legal studies

Jobbeschreibung

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Job Category:

Customer Service

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Yes

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Job Reference:

a31524ebff45

Job Views:

1

Posted:

16.05.2025

Expiry Date:

30.06.2025

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Job Description:

• Own the accounts’ revenue development by securing the existing business and actively identifying opportunities for mutual value creation to maintain and expand your own customer portfolio.
• Establish and maintain long-term oriented customer relationships by identifying specific problems and needs in order to achieve both maximum customer satisfaction and revenue growth.
• Effectively position Dennemeyer services as the IP solution(s) of choice by understanding the competitive landscape and customer needs.
• Identify and coordinate campaigns together with our Business Development teams to enhance Dennemeyer’s reputation and effectively position our services.
• Advocate the customer’s views and needs in Dennemeyer’s product enhancement, roadmap and provide input into every core product, marketing and sales process.
• Facilitate the onboarding journey of a new customer, anticipate and solve roadblocks and act as the central point of contact within the Dennemeyer Group.

Required Qualifications

• University degree in Business Administration or Legal studies (BA and/or MA, MBA).
• Minimum of two years of experience in Customer Success, Account Management, or a similar sales role.
• Demonstrated experience in providing customer service support.
• Strong written and verbal communication skills in English and German
• Client-facing expertise with excellent interpersonal skills.
• Proficiency in problem-solving and multitasking.
• Self-motivated and goal-oriented.
• Collaborative team player with the ability to work across different departments.