Servicetechniker im Außendienst

Centre People Appointments; Essen; Remote; EUR 60.000; Vollzeit

Zusammenfassung

A leading Japanese manufacturer is seeking a Field Service Engineer for a full-remote role in Germany. The successful candidate will provide technical support, installation, and training for mechatronic products, focusing on the DACH and BENELUX regions. This position offers a competitive salary of €60k plus benefits such as a company car and pension.

Leistungen

Pension

30 days annual leave

Transportation Fee

Company car

Qualifikationen

• At least 2 years relevant service experience with mechatronics products.
• Strong presentation skills for various formats.
• Fluent in English and German; additional languages are advantageous.

Aufgaben

• Act as the first point of contact for aftersales topics.
• Provide technical support and installation for customers.
• Conduct user training and maintain training modules.

Kenntnisse

Technical support

Presentation skills

Fluency in English

Fluency in German

Jobbeschreibung

Field Service Engineer / Location : South Germany (Full-remote)

Ref : HN46106

A Japanese manufacturer has an exciting opportunity for a Service Engineer.

The Service Engineer will act as the first point of contact for aftersales topics for their customers. Whether the customer is facing technical issues, requires training, or wants to upgrade their system, they will reach out to you.

TYPE : Full-time role

WORKING HOURS : 38.5 hours per week

SALARY : €60k including bonus + Business Trip Allowance + overtime scheme

START : ASAP

LOCATION : Full-remote in Germany (Frequent business trip within EMEA especially south part of Germany)

BENEFIT : Pension, 30 days annual leaves, Transportation Fee, company car

Technical support :

• The majority of the role will initially consist of providing technical support
• Installation of their products and software upgrades at customers, focusing on the DACH, BENELUX, South Europe area (installation normally takes about 2-3 weeks)
• Supporting remote and on-site troubleshooting for all customers

Services to be considered could include :

Technical training :

• Providing and maintaining technical training modules for our end-users - These modules can range from unpacking and installation to preventive maintenance and repair tasks

User training :

• Providing and maintaining user trainings for our end-users - These modules can range from first start-up training up to masterclasses

Minimum Requirements :

• At least 2 years relevant service experience with mechatronics products (ideally industrial machines)
• Ability to grow our services activities demonstrated through past experience
• Fluent in English and German; additional languages are advantageous
• Flexibility for frequent business trips, including overnight stays
• Applicants based in the southern region of Stuttgart are advantageous
• Strong presentation skills, comfortable with face-to-face, videoconference, or webinar setups; familiar with social and digital media
• Legal right to work in Germany; visa support is not available

When contacting us, please include the job reference number (Ref : HN46106) at the top of your message.