IT Support Engineer

TN Germany; Bayern; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A leading IT solutions provider in Großwallstadt seeks an IT Support Engineer to deliver 1st and 2nd level support. The role involves troubleshooting, monitoring IT performance, and implementing solutions in a dynamic industrial environment. Ideal candidates are self-motivated, detail-oriented, and fluent in both German and English. Competitive salary and opportunities for professional growth are offered.

Leistungen

Paid leave for significant life events

Edenred Card

Referral program with rewards

Office refreshments

Opportunities for professional growth

Inclusive work environment

Qualifikationen

• Experience supporting Windows OS and Microsoft Office.
• Fluent in German and English.

Aufgaben

• Provide 1st and 2nd level IT support in an industrial environment.
• Monitor and improve desktop infrastructure performance.
• Troubleshoot hardware, software, and network issues.

Kenntnisse

Customer Focus

Communication

Problem Solving

Organization

Adaptability

Ausbildung

ITIL Certification

Jobbeschreibung

IT Support Engineer – Großwallstadt, Germany (Onsite)

Join a fast-growing IT and Engineering solutions provider with a global presence across the EMEA region and the USA. Our client specializes in delivering cutting-edge services and solutions to top-tier clients, helping them optimize their IT operations and drive success. We are committed to excellence and fostering strong partnerships to ensure our clients stay ahead in an ever-evolving technological landscape.

Responsibilities:

1. Provide 1st and 2nd level support to resolve faults in an industrial environment.
2. Serve as the primary contact for employees experiencing IT issues, offering prompt solutions.
3. Monitor and improve desktop infrastructure performance.
4. Develop and implement industry-specific IT solutions and standards.
5. Troubleshoot and resolve hardware, software, and device issues.
6. Manage installation, configuration, and usability of desktop hardware and software.
7. Support client technologies, including troubleshooting Exchange and managing directory accounts.
8. Resolve network connectivity issues, including ISP circuits, wireless, switches, firewalls, and telephony.
9. Implement and support remote access solutions such as VPN.
10. Escalate issues as needed and communicate effectively with users about incident status and planned changes.
11. Monitor network performance and address throughput issues.
12. Maintain IT asset tracking and supervise maintenance.
13. Provide training and guidance on computer operations and software applications.

Requirements:

• Solid understanding of IT products, solutions, and trends.
• Experience supporting a range of technologies, including Windows OS, Microsoft Office, hardware, and mobile devices.
• Basic knowledge of Active Directory and Microsoft Exchange.
• Fluent in German and English.

Key Skills and Attributes:

• Self-motivated, organized, and detail-oriented.
• Strong customer focus and service orientation.
• Ability to work independently and follow best practices.
• Excellent communication and interpersonal skills.
• Adaptable with quick learning ability.
• Team-oriented with multitasking and planning skills.

Preferred Qualifications:

• ITIL certification and familiarity with ServiceNow are advantageous.
• Knowledge of GMP-/GxP regulations is a plus.

Benefits:

• Paid leave for significant life events.
• Edenred Card for use at various locations across Germany.
• Referral program with rewards.
• Office refreshments and gift vouchers for special occasions.
• Opportunities for professional growth.
• Inclusive, international work environment.
• Competitive salary starting at €30,000 per year.