Supervisor Service DACH (Reliability Solutions and Machinery Health Management)

TN Germany; Langenfeld (Rheinland); Vor Ort; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

A leading company in Langenfeld is seeking a Supervisor Service for their DACH Lifecycle Service Management team. The role involves leading the Service team, implementing strategies, and ensuring quality service delivery. Ideal candidates will have a Bachelor's degree and experience with Reliability Solutions and Machinery Health Management systems. Proficiency in German and English is required, along with a valid driving license and willingness to travel.

Leistungen

Competitive benefits

Comprehensive medical care

Flexible work-from-home policy

Opportunities for growth and development

Qualifikationen

• Experience with Reliability Solutions and Machinery Health Management systems.
• Minimum X years as a Service Engineer.
• Proficiency in German and English.

Aufgaben

• Lead and develop the Service team for Reliability Solutions.
• Implement efficient Service strategies and processes.
• Coordinate problem solving for technical issues.

Kenntnisse

Leadership

Problem Solving

Customer Service

Ausbildung

Bachelor’s Degree

Tools

MS-Office

Jobbeschreibung

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Supervisor Service DACH (Reliability Solutions and Machinery Health Management), Langenfeld

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Posted:

13.05.2025

Expiry Date:

27.06.2025

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Job Description:

We are looking for a Supervisor Service to join our team in Langenfeld, Germany!

You will be an active member of the DACH Lifecycle Service Management team, working jointly with other Operations department leaders and the Sales Department to align Service executions and sales strategies.

You will implement service tasks and support your team as an expert to provide services and support to customers.

Does this sound like a great opportunity for professional development and growth? If so, we encourage you to apply!

In This Role, Your Responsibilities Will Be:

1. Ensure that the Service team is correctly equipped, trained, and developed to meet current and future business needs.
2. Lead, manage, and develop the Reliability Solutions and Machinery Health Management Service team.
3. Develop, apply, and introduce new and efficient Service strategies, methods, and processes that support the development and profitability of the Service office, ensuring adequate Service capabilities and resources are available to support all Service activities within the territory.
4. Work closely with the DACH Operations Management team to ensure proper Service coverage for all supported products, enabling timely and successful completion of service activities within the agreed Service budget.
5. Coordinate problem solving for technical issues related to service orders.
6. Perform tasks for installation, upgrade, and maintenance of MHM/RS-Systems, integrated Bus systems, field devices, and third-party systems at customer sites.
7. Ensure all service activities meet safety and quality standards.
8. Maintain and own the service and maintenance related ISO procedures and work instructions.
9. Screen and utilize all relevant procedures related to Trade Compliance Policy.

Who You Are:

You build and deliver solutions that meet customer expectations. You demonstrate a can-do attitude in all situations. You act with consistency between words and actions.

For this Role, You Will Need:

• Bachelor’s Degree or equivalent experience.
• Experience with RS (Reliability Solutions) and MHM (Machinery Health Management) systems and solutions, with a minimum of X years as a Service Engineer.
• Proficiency in German and English.
• Valid car driving license.
• Availability to travel within the DACH region (Germany, Switzerland) for training, business trips, or service, maintenance, and commissioning activities at customer sites.

Preferred Qualifications that Set You Apart:

• Knowledge and experience with RS/MHM systems and industry-specific experience; proficiency in MS-Office applications.

Our Offer to You:

We value work-life balance and support our employees' personal and professional needs. We offer competitive benefits, comprehensive medical care, and opportunities for growth and development.

Depending on location, our flexible work-from-home policy allows you to balance quiet home office days with collaborative office experiences, enabling a personalized work-life mix.

Additionally, our global volunteer employee resource groups empower you to connect with peers, promote diversity and inclusion, and contribute positively to our communities.