Onsite IT Support Technician (m/f/d)

DXC Consulting & Engineering Services; Nordrhein-Westfalen; Vor Ort; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

An established industry player is seeking Onsite IT Support Technicians to enhance digital workplace experiences for users across Germany. This role involves ensuring the efficient operation of IT systems, providing solutions for software and hardware issues, and delivering training to end users. With flexible working models and an attractive salary package, this position offers opportunities for career growth and the chance to work with cutting-edge technologies. Join a diverse and inclusive team committed to quality service and innovation.

Leistungen

Flexible working time models

Attractive salary package

Training and mentoring

Opportunities for rapid advancement

Qualifikationen

• At least two years of relevant experience in IT support.
• Fluency in German and English is essential.

Aufgaben

• Ensure efficient operation and maintenance of IT systems.
• Provide solutions for software and hardware issues.

Kenntnisse

ServiceNow

Microsoft Windows

Apple operating systems

Microsoft Office 365

Basic hardware support

End-user training

Interpersonal skills

Jobbeschreibung

Job Description

What to expect?

As part of our collaboration with a global strategic partner, we aim to deliver an enhanced digital workplace experience for thousands of users worldwide. To support our growth, we are looking for Onsite IT Support Technicians (m/f/d) at various client locations across Germany, including Berlin, Potsdam, Dresden, Eschborn, Gerlingen, München, Hamburg, Markdorf, Ratingen, St Ingbert, St Leon Rot, and Walldorf.

Key Responsibilities

1. Ensuring the efficient operation and maintenance of various IT systems, including inspection, prioritization, and upkeep to high standards.
2. Providing effective solutions for software and hardware issues.
3. Responding to user inquiries and guiding users through simple, step-by-step instructions.
4. Recording technical issues and solutions in the Knowledge Management System and updating knowledge articles accordingly.
5. Enabling end users through training and education.

What do we expect?

• At least two years of relevant experience.
• Fluency in German and English.
• Experience handling ServiceNow tickets.
• Assistance with software deployment and related issues (standard and non-standard).
• Support for Microsoft Windows, Apple operating systems, and Microsoft Office 365 suite.
• Providing how-to assistance for end-user IT devices and software.
• Support for standard and non-standard hardware devices, including peripherals like monitors and label printers.
• Basic hardware support for desktops and laptops, such as RAM upgrades, keyboard replacements, and SSD replacements.
• Smart Hands experience supporting MFPs, standalone and networked printers/scanners, servers, and storage.
• Support for meeting room equipment (audio/video), network cabling, Wi-Fi, routers, hubs, and switches.
• Document management tasks, including asset and knowledge management, and site operation manuals.
• Stock management of incoming and outgoing IT equipment.
• End-user training and education.
• Willingness to work onsite at client locations.
• Strong commitment to quality service and good interpersonal skills.

What do we offer?

• Flexible working time models.
• An attractive salary package.
• Training and mentoring to support your career growth.
• Opportunity to work with cutting-edge technologies in state-of-the-art enterprise environments.
• Challenging customer projects with opportunities for rapid advancement, autonomy, and responsibility.

At DXC, we value the unique contributions of our people. Our inclusive culture fosters innovation and growth. We are committed to diversity and equal opportunity employment. Recognized as one of the top global employers, we strive to create an environment where everyone can thrive.

Thank you for considering this opportunity. If you believe you're a good fit, please apply. We look forward to learning more about you!

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