IT Service Manager

TN Germany; Darmstadt; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

Join a leading enzyme industry company as part of the global IT team in Darmstadt. This role focuses on IT Service Management, enhancing service delivery, and collaborating across teams. With opportunities for professional growth and a supportive culture, you will play a key role in optimizing IT processes and services in a fast-growing environment.

Leistungen

Competitive salary and benefits

Opportunity for remote work

Personal and professional development opportunities

Qualifikationen

• At least 5 years of hands-on experience in IT Service Management.
• Fluent in English.

Aufgaben

• Continuously improve IT processes and services.
• Provide administrative management for global IT service delivery.
• Coordinate with IT suppliers and manage contracts.

Kenntnisse

Service Management

Communication

Organizational Skills

Ausbildung

Relevant Apprenticeship in IT Engineering or Business

Jobbeschreibung

The Role

In this role, you will be an integral part of the global AB Enzymes IT Team and work closely with our Business Technology Partner in the UK. You will be responsible for IT Service Management, laying the foundation for our strategic focus on “IT Service & Operations”.

You will be based in Darmstadt, part of the IT team, reporting to the Global Head of IT.

Responsibilities:

1. Continuously improve the effectiveness and efficiency of IT processes and services.
2. Provide administrative management and support for global IT service delivery.
3. Enhance ticket quality and handle escalations.
4. Collaborate across teams to document IT processes and policies.
5. Improve service channels and IT ticket management systems.
6. Create and maintain support processes.
7. Assist the Head of IT with governance, audits, and asset/license reviews.
8. Manage user communications and change management initiatives.
9. Coordinate with IT suppliers, manage contracts, and collaborate with our Business Technology Partner.
10. Support software and application management within the service area.
11. Participate in the implementation of core technology projects with the global IT team and partners.

About You

1. At least 5 years of hands-on experience in IT Service Management or relevant apprenticeship in IT engineering or business.
2. Passionate about service delivery and continuous improvement.
3. Deep understanding of service management principles and frameworks, especially ITIL.
4. Good knowledge of IT systems, infrastructure, and emerging technologies to communicate effectively with technical teams.
5. Experience in IT project management.
6. Strong organizational skills to structure work and processes efficiently.
7. Excellent communication skills with a customer-focused mindset.
8. Ability to think cross-functionally to find optimal solutions for the company.
9. Motivated to make a meaningful impact on our business operations.
10. Fluent in English.

Why Us

1. Opportunity to grow in an exciting, sustainable technology industry.
2. International environment with personal and professional development opportunities.
3. Long-term employment prospects in a fast-growing, leading enzyme industry company.
4. Progressive, team-oriented management supporting open communication.
5. Innovative company culture driven by its people.
6. Competitive salary and benefits.
7. Collaborative, open-minded culture with flat hierarchies and a 'people first' approach.
8. Career advancement through the ABF network.
9. Option for remote work.

We value diversity and welcome applications regardless of gender, nationality, ethnicity, religion, disability, age, sexual orientation, or identity.

If interested, please submit your application along with salary expectations.

AB Enzymes

Location: Feldbergstrasse 78, 64293 Darmstadt, Germany