Solutions Specialist

YOUFactors; Berlin; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading company is seeking a self-motivated Solutions Specialist to drive business development and customer success in a flexible, remote environment. The ideal candidate will have extensive experience in sales and implementation, with strong problem-solving skills. Fluency in German and French is required, along with business-level English. Join a dynamic team focused on innovative safety solutions and contribute to a performance-driven culture.

Leistungen

Remote Flexibility

Home-office allowance

Benefits in accordance with local labor laws

Opportunities for career development

Qualifikationen

• 5-7 years’ experience in client-facing/business development roles in SaaS.
• 3-5 years’ experience in customer success or project management.

Aufgaben

• Identify potential clients and opportunities in target markets.
• Guide clients through technical implementations and monitor customer interaction.
• Contribute to business development strategy and improve sales processes.

Kenntnisse

Problem Solving

Adaptability

Communication

Ausbildung

Bachelor’s degree in business, IT, marketing

Jobbeschreibung

We are looking for a self-motivated SOLUTIONS SPECIALIST, with a result-driven approach, to assume a challenging position at YOUFactors / SafeStart Europe.

The ideal candidate must have a minimum of 5 years of experience in a client-facing, sales, customer success, and/or business development role. He/she must be an individual with experience in both sales and implementation, possessing strong problem-solving abilities, adaptability to change in a fast-paced environment, and the ability to perform well both independently and as part of a team.

This role requires fluency in German and French (one as a mother tongue and the other at a bilingual level), as well as fluency in English.

WHAT WE OFFER

• Remote Flexibility: Fully home-based position in Europe (preferably Germany, France, Spain, or the UK).
• Compensation Pack: Competitive base salary with performance-based bonuses.
• Benefits: Home-office allowance and benefits in accordance with local labor laws.
• Growth Potential: Opportunities for career development in a dynamic, performance-driven environment with a supportive team culture.

ABOUT THE ROLE

This position reports jointly to the Global Manager of Customer Success and the Regional Sales Director in Europe. The goal is to achieve regional sales revenue and engagement targets by driving business development activities (50%) and supporting customer success activities (50%).

KEY RESPONSIBILITIES

Solutions Sales & Business Development:

• Identify potential clients and opportunities in target markets.
• Qualify leads referred by BDMs or Consultants and determine the next steps.
• Prepare proposals, lead negotiations, manage service agreements, and close deals.
• Engage clients to identify needs and demonstrate solutions via calls and online demos.
• Coordinate with all sales stakeholders regarding progress and concerns.
• Enforce workflow processes and sales procedures.
• Manage and report on YOUFactors pipeline.
• Monitor contracts and support renewal success.
• Promote YOUFactors activities within the region, such as webinars and marketing campaigns.
• Participate in sales meetings and training sessions.

Customer Success & Support:

• Guide clients through technical implementations, ensuring configurations meet requirements.
• Facilitate onboarding and success workshops virtually or face-to-face.
• Monitor customer interaction to ensure optimal usage and adoption.
• Assist with technical issues and escalate when necessary.

Product Strategy & Process Improvement:

• Contribute to YOUFactors business development strategy.
• Help improve sales and implementation processes.
• Assist with translation and proofreading of product and support documents.

REQUIRED EXPERIENCE / SKILLS

• Bachelor’s degree in business, IT, marketing, or equivalent experience.
• Native German speaker, bilingual in French, with business-level English. Additional European languages are a plus.
• 5-7 years’ experience in client-facing/business development roles in SaaS.
• 3-5 years’ experience in customer success, technical support, SaaS implementation, or project management.
• Proven outbound sales experience, preferably in software or technology sectors.
• Ability to understand customer needs and propose solutions.
• Excellent communication skills.
• Experience in digital marketing is a plus.

ABOUT US

SafeStart launched YOUFactors to revolutionize safety and human error reduction through technology, reaching more people with its innovative approach.

Learn more on our LinkedIn page.

BE PART OF THE TEAM!

If you are interested in a sustainable career in a performance-driven, flexible startup environment, we want to hear from you! Please apply with your CV and cover letter explaining why you are a good fit: [emailprotected].