Senior Technical Operations Specialist (all genders)

Distribusion Technologies GmbH; Berlin; Remote; EUR 50.000 - 85.000; Vollzeit

Zusammenfassung

An innovative company is seeking a Senior Technical Operations Specialist to enhance its operational efficiency. This role involves managing escalations, conducting technical investigations, and leading strategic projects. You'll work in a remote-first environment, collaborating with cross-functional teams to ensure seamless operations. If you thrive in fast-paced settings and are passionate about technical problem-solving, this opportunity offers a chance to impact a product used by millions daily. Join a dynamic team and contribute to shaping the future of travel technology.

Qualifikationen

• 3+ years of experience in technical support or monitoring roles.
• Ability to identify root causes of incidents and provide solutions.
• Experience with SQL and relational databases.

Aufgaben

• Manage escalations and incidents, ensuring quick resolutions.
• Use data analysis to optimize operations and prevent incidents.
• Collaborate on developing tools and workflows for efficiency.

Kenntnisse

Incident Management

Problem-Solving

Data Analysis

SQL

Technical Support

Effective Communication

Tools

Prometheus

Grafana

New Relic

BigQuery

Jira

Jobbeschreibung

Distribusion is the world’s leading ground transportation marketplace, providing travelers with seamless access to ground transportation online, from search to ticket purchase. We have developed a cutting-edge B2B technology platform that connects bus, rail, and ferry operators in over 70 countries with major online retailers, including Google Maps and Booking.com.

We are shaping the future of travel by building the largest global network of transport providers and retailers. As one of the fastest-growing startups in travel, backed by leading VCs (TQ Ventures & Lightrock) and following our recent $80m Series C funding, we are ready to expand further.

We are seeking a Senior Technical Operations Specialist to join our Control Room team. You will play a crucial role in managing ongoing escalations and investigations, ensuring effective communication with partners and management during issue resolution, designing new operational workflows, and guaranteeing the seamless operation of all company products.

What you will do :

1. Operational Ownership : Take full responsibility for high-level monitoring of the company’s operations, ensuring smooth and efficient processes.
2. Incident Management & Resolution : Lead the management of escalations and incidents, driving quick resolutions to minimize business impact.
3. Problem-Solving & Innovation : Conduct detailed technical investigations and collaborate on designing solutions for complex challenges to enhance system performance.
4. Data-Driven Insights : Use data analysis to validate hypotheses, uncover insights, and identify opportunities for operational optimization and incident prevention.
5. Strategic Project Leadership : Support and lead strategic and operational projects that influence the company's direction and efficiency.
6. Continuous Improvement : Proactively identify and implement improvements in products and technical systems from an operational perspective.
7. Tool & Process Development : Collaborate with the operations team to develop, implement, and refine tools and workflows that enhance efficiency.
8. Effective Communication : Manage internal and external communications, ensuring seamless issue resolution and transparent updates across teams.

Workplace :

We are a remote-first, globally present company headquartered in Berlin. We prefer to hire someone based in Berlin, Germany.

Who you are :

1. You have at least 3+ years of experience in similar roles, such as 2nd and 3rd level technical support, IT analyst, or monitoring roles.
2. You can successfully identify root causes of incidents and provide high-level analysis of solution designs.
3. You possess a product-oriented mindset, focusing on long-term risk prevention and mitigation strategies.
4. You are comfortable investigating complex SQL queries and relational databases.
5. You can develop strategies to predict, prevent, and resolve potential technical and operational issues.
6. Experience with monitoring tools like Jira, Prometheus, Grafana, and New Relic is a significant plus.
7. You can collaborate effectively with cross-functional teams to diagnose and resolve technical issues, minimizing disruptions.
8. Your English is fluent, and you can simplify complex concepts clearly.
9. You are analytical, independent, and tech-savvy.
10. You thrive in fast-paced environments with frequent context switching.

Tools and Technologies: Prometheus, Grafana, New Relic, BigQuery

Project Management: Jira

Our hiring team :

Your Talent Partner (Cuong Phan) and the Hiring Manager (Ygor Alvarez).

If you want to work on a product used by millions daily, with high load, availability, scalability, and cutting-edge technology, come join us!