Account Manager

Zoho Corporation Europe; Essen; Remote; EUR 45.000 - 70.000; Vollzeit

Zusammenfassung

Join a forward-thinking company as an Account Manager, where your passion for building relationships will drive business success. In this role, you'll manage a diverse portfolio of clients, ensuring their satisfaction and growth while identifying new opportunities for upselling. With a focus on collaboration and customer-centric solutions, you'll work closely with internal teams to deliver exceptional service. Enjoy a supportive environment with competitive benefits and the chance to make a real impact in the SaaS industry. If you're ready to shape the future of business software, we want to hear from you!

Leistungen

Competitive Salary Package

Supportive Team Environment

Equipment Provision

Company Lunch

Permanent Contract Post-Probation

Global Work Opportunities

Qualifikationen

• 2-3 years of experience in business development in a SaaS environment.
• Proven track record of growing business and exceeding revenue targets.

Aufgaben

• Manage a portfolio of medium-sized clients and ensure high renewal rates.
• Identify new business opportunities and drive upselling and cross-selling.

Kenntnisse

Business Development

CRM Applications

Communication Skills

Presentation Skills

Problem Solving

Ausbildung

Bachelor's Degree

Tools

CRM Tools

Jobbeschreibung

Zoho is a privately held, bootstrapped, and profitable cloud software company. We aim to become one of the largest B2B SaaS providers worldwide, committed to solving business problems through our deep technology expertise and superior customer experience. We believe in experimentation, iteration, and following your instincts.

We are looking for passionate individuals who excel at building meaningful, long-term relationships and empowering businesses to thrive. As an Account Manager at Zoho, you will be responsible for managing a portfolio of medium-sized clients, ensuring high renewal rates, identifying opportunities for upselling and cross-selling, and driving greater adoption of our extensive product suite. If you are motivated by a customer-centric environment and eager to make a tangible difference, we would love to hear from you!

In this role, you will :

1. Take full ownership for the growth, satisfaction, and retention of your assigned SMB customer portfolio.
2. Identify and develop new business opportunities within existing accounts to achieve upgrade and cross-sell revenue goals.
3. Create, maintain, and execute account plans for these accounts and coordinate with internal domain experts for delivery.
4. Uncover and mitigate any risk that threatens your customers’ growth, satisfaction, or renewal.
5. Resolve issue escalations, working closely with support, product, and engineering teams.
6. Collaborate with customers' implementation partners to ensure overall satisfaction and foster a trusted partnership.
7. Use solution selling expertise to respond to customer needs and help them realize business value from Zoho’s products.
8. Strengthen client relationships through regular engagement and face-to-face meetings.
9. Forecast and track key account metrics such as renewal, upgrades, and pipeline.
10. Build a solid base of reference-able customer contacts.

Requirements

• 2 to 3 years of business development experience in a software/SaaS environment, with at least 1 year managing SME companies.
• Experience in selling SaaS applications like CRM, ERP, Accounting, or HRMS is preferred.
• Proven track record of growing business from existing accounts and exceeding revenue targets.
• Ability to deliver effective presentations and product demos highlighting key value propositions.
• Strong communication, interpersonal, and consultative skills.
• Comfortable working independently in a remote environment.
• Willingness to travel domestically for client meetings.
• Proficiency with CRM tools for process management and reporting.
• Fluency in English and German (native speaker) is mandatory.

Additional benefits include a competitive salary package, supportive team environment, equipment provision, company lunch, permanent contract post-probation, and opportunities to work globally. Applicants must hold a valid work authorization, a national or EU passport, and be within a reasonable commute. Background verification will be conducted in accordance with legal standards.

Join Zoho Corporation Europe today and be part of a company revolutionizing business operations. Together, let's shape the future of business software!