Service Manager Collaboration Solutions (f/m/d)

TN Germany; Würzburg; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

Join a leading company as a Service Manager Collaboration Solutions, where you will be responsible for planning and delivering communication services. This role offers flexibility to work from home or any location in Germany, with numerous benefits including 30 holidays and opportunities for personal development.

Leistungen

30 holidays per year

Work from home flexibility

Company pension scheme

Car and bike leasing offers

Job tickets for locations

Individual training opportunities

Sabbatical options

Recharge battery benefits

Qualifikationen

• Several years of professional experience in audio & video conferencing.
• Knowledge of ITIL (V3 certification desirable).
• Experience in international project management.

Aufgaben

• Plan, develop, and deliver unified communication services.
• Manage service lifecycle and maintain regulatory standards.
• Align IT service budget with stakeholders.

Kenntnisse

Service Delivery

Project Management

Quality Management

Risk Management

SCRUM

Communication

English

German

Ausbildung

University degree in computer science

Information Technology

Business Informatics

Jobbeschreibung

Social network you want to login/join with:

col-narrow-left

Client:

Location:

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

39242f80cfb4

Job Views:

1

Posted:

11.05.2025

Expiry Date:

25.06.2025

col-wide

Job Description:

E.ON Digital Technology GmbH | Permanent | Part or Full time

You have a passion for technology and want to make the world a greener place?

Then become a changemaker (f/m/d) and join our team as Service Manager Collaboration Solutions (f/m/d) at E.ON Digital Technology (EDT).

E.ON Digital Technology plays a key role in shaping the energy transition by leading E.ON’s digital transformation across Europe. We explore new paths through developing ideas, breaking new ground, making visions reality, and bringing new technologies to life. In flexible working models and teams, we deliver sustainable technology solutions to meet the energy challenges of tomorrow.

Meaningful & challenging - Your tasks

• Responsibility for planning, development, delivery of unified communication and collaboration services as well as support in the creation of business concepts and development for collaboration services
• Implementation of business requirements using modern hybrid working methods
• Prepare new or changed services, manage the change process, and maintain regulatory, legal standards as well as developing service improvement plans
• Ensure utilization of existing service framework including all relevant service design information
• Support service lifecycle management in alignment with IT strategy, IT architecture roadmaps, service lifecycle maps, and continuous improvement
• Maintain the solution portfolio for all Unified Communication and Collaboration services in coordination with the service owner
• Plan and manage risks from planned service changes (incl. reporting to stakeholder)
• Plan and align IT service budget (e.g., MTP, Forecast), charging method, and cost distribution with all necessary stakeholders (e.g., Technical IT Service Owners) and ensure costs are within budget
• Assist in developing appropriate actions to anticipate, investigate, and resolve service faults and issues - process and technical

Authentic & ambitious - Your profile

• University degree in computer science, information technology, business informatics, or a comparable subject and several years of professional and practical experience (international) in the areas of audio & video conferencing, fixed network, and mobile
• Extensive experience in service delivery is a prerequisite
• Knowledge of hybrid working and collaboration methods as well as knowledge of ITIL (V3 certification desirable)
• Experience in Quality, Risk Management, and Service Delivery/Transformation, and with SCRUM or another agile project management method is desirable
• Experience in project management in international projects is an advantage
• Very good speaking skills in English, good skills in German is a plus
• Willingness to travel and to work in an international environment
• We provide full flexibility: Do your work from home or any other place in Germany - including all our great offices from Hamburg to Munich. You want even more? Go on workation for up to 20 days per year within Europe.
• Recharge your battery: You have 30 holidays per year plus Christmas and New Year's Eve on top. Your battery still needs charging? You can exchange parts of your salary for more holidays or take a sabbatical.
• Your development: We grow and want you to grow with us. Learning on the job, exchanging with others, or taking part in individual training - Our learning culture enables you to bring your personal and professional development to the next level.
• We elevate your mobility: From car and bike leasing offers to job tickets for most of our locations - your way is our way.
• Let’s think ahead: With our company pension scheme and a great insurance package, we take care of your future.
• This is by far not all: We look forward to speaking with you about further benefits during the recruiting process.