Deutschsprachige Kundenservice in Griechenland (m / w / d) für Pandora

Teleperformance; Moers; Vor Ort; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

Join a forward-thinking company as a Customer Support Representative for a globally recognized jewelry brand. This role offers the chance to turn customer inquiries into positive experiences while working in a vibrant team environment. You will provide support through various channels, ensuring customer satisfaction and promoting current offers. With comprehensive training and relocation assistance to Greece, this position not only enhances your career but also immerses you in a diverse and inclusive workplace. If you're passionate about customer service and eager to grow, this opportunity is perfect for you.

Leistungen

Relocation support

Competitive salary

Health care benefits

Free online Greek language courses

Professional growth opportunities

Community initiatives

State-of-the-art premises

Qualifikationen

• Excellent command of German and good knowledge of English.
• Strong communication, soft skills, and problem-solving abilities.

Aufgaben

• Handle calls, emails, and chats with professionalism.
• Respond to customer inquiries and provide promotion support.

Kenntnisse

German language proficiency

English language proficiency

Communication skills

Problem-solving skills

Interpersonal skills

Multitasking ability

Customer support experience

Tools

Computer knowledge

Jobbeschreibung

Ready to give a voice to people’s loves? Join our Customer Experts team for Pandora, the world’s most loved jewellery brand.

Are you passionate about jewelry and customer support? TP Greece collaborates with Pandora, the world’s top jewelry designer and manufacturer, looking for Customer Support Representatives to join the team.

Everyday people around the world share facets of who they are and what matters to them through their Pandora jewelry. Be the one who will voice people's loves—join our team!

What you will do :

• Handle calls, emails, and chat with a sense of professionalism in German.
• Respond to pricing and product inquiries, order status, tracking inquiries, and order cancellations.
• As a brand ambassador, provide promotion support, being knowledgeable about current promotions and new offers.
• Handle account and billing issues, along with order upselling, troubleshooting, fraud orders, and returns, based on policies provided through training guidelines.
• Exchange ideas and solutions with your colleagues.
• Turn every customer into a happy customer!

What you will bring :

• Excellent command of German.
• Good knowledge of English.
• Great communication & soft skills, as well as problem-solving skills.
• Computer knowledge / tech savviness.
• Ability to multitask and strong interpersonal skills.
• Ability to work in rotating shifts and availability to work overtime when required.
• Work experience in customer support is an advantage.
• A positive and adventurous attitude.

What we offer :

• Complete support to help you ease your relocation to Greece (we cover your flight tickets, hotel accommodation, and support with house searching — all at no cost to you).
• Competitive monthly salary plus 2 extra salaries per year.
• Referral Program: Bring your friends and receive bonuses!
• Health care benefits and numerous discounts.
• Full training by certified instructors.
• Professional growth & development opportunities.
• Special events as well as community & social responsibility initiatives.
• Free online Greek language courses.
• State-of-the-art premises, providing a great working environment with relaxing break areas.
• Work for a Great Place to Work-Certified Company that fosters diversity.

Moreover, this is a great opportunity to advance your career and work for a multinational company, developing strong experience and skills while representing one of the biggest brands worldwide. You will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.

Find out more!

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Kundenberater, Kundenservice, Kundenberatung, Quereinsteiger, Teilzeit, Vollzeit, Vertrieb, Büro, call center, customer service, customer support, german speaker, german speaking, deutsch