Principal User Researcher Partner Tech (All genders) - maternity cover

Zalando SE; Berlin; Hybrid; EUR 70.000 - 100.000; Vollzeit

Zusammenfassung

Zalando is seeking a Principal User Researcher to lead research initiatives, guiding product management and design teams. This role involves applying qualitative and quantitative methodologies to understand diverse customer needs and deliver impactful insights, all within a collaborative and inclusive environment.

Leistungen

Employee shares program

40% off fashion and beauty products

Two paid volunteering days per year

Hybrid working model with 60% remote work

Work from abroad for up to 30 days

27 days of vacation annually

Relocation assistance

Health and wellbeing options

Mental health support and coaching

Development opportunities via training platforms

Qualifikationen

• Experience in user research methodologies.
• Proven ability to analyze and communicate insights.
• Strong storytelling and workshop facilitation skills.

Aufgaben

• Plan large research initiatives across multiple topics.
• Develop high-quality tooling and process strategies.
• Guide teams to translate research insights into value.

Kenntnisse

Python

SPSS

R

Regression Analysis

Data Modeling

Writing Skills

Tools

Microsoft Word

Windows

Microsoft PowerPoint

Stata

Jobbeschreibung

Contract : Full-Time limited contract end date: 31.12.2025

Job Category : Product Design, User Research & UX Writing

Experience Level : Professional Level

Reports to: Design Manager, Partner Tech Foundation

Overall Team Size: 25 product designers, content designers, and user researchers within Partner Tech

As a Zalando Principal User Researcher, you will materialise product strategy by generating, connecting, and communicating insights on customer and business problems at an organisational level. You will define cohesive research strategies, lead Product Management (PM) and Design through the research phases of the product development process, and ensure the applicability and impact of insights.

You will impact a wide variety of products, from startup ventures to B2B solutions, in addition to Europe's largest fashion portal. You will study a diverse range of customers, including high-profile fashion brands, style bloggers, internal users of enterprise software, and approximately 34 million consumers served by our flagship product.

Zalando's Product Insights and Design teams employ an evolving mix of traditional user-centred methodologies, Lean UX practices, and design thinking. Researchers work closely with designers and product managers to build the right solutions. User Researchers at Zalando collaborate with our Product Designers, Product Managers, and the rest of the community to determine what features to build, how they should behave, and incoming project priorities. To be most effective, we also build strong relationships with other internal teams.

INCLUSIVE BY DESIGN

At Zalando, our vision is to be inclusive by design. This starts with our hiring; we do not discriminate based on gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit.

We aim to provide a great candidate experience. Feel free to inform us of any accommodations you may need so we can best support you throughout the hiring process.

Our diversity & inclusion strategy includes employee resource groups: WED, LOVE, and YOU TO DO (and doing).

Responsibilities include:

1. Planning large research initiatives that span multiple topics and/or markets, guiding teams through them.
2. Autonomously developing and driving high-quality tooling or process strategies to maintain and scale the current and future tooling and process landscape for research success.
3. Working across the organization to influence specific cross-product customer experiences.
4. Applying a diverse range of qualitative and quantitative methodologies to facilitate a deep understanding of our partners.
5. Inspiring colleagues with a broad methodological toolbox and bending boundaries between user research, analytics, behavioural economics, and related disciplines.
6. Analyzing and triangulating discrete data types (e.g., primary/secondary, attitudinal/behavioural, qualitative/quantitative) to deliver a single source of truth to the business.
7. Guiding PM, engineering, and design teams to translate research insights into customer and business value.
8. Creating a safe, collaborative, and inclusive environment within and beyond the team.
9. Delivering customer insights through stellar storytelling, facilitating engaging workshops, and communicating effectively in English, with knowledge of at least one other European language preferred.
10. Advocating for and leading strategic research initiatives, pitching findings to director-level stakeholders.
11. Shaping the research agenda, planning, and executing various studies across the product lifecycle.
12. Identifying key research questions, selecting appropriate methods, recruiting participants, leading interviews, and synthesizing insights.
13. Balancing high-quality research with short deadlines and iterative cycles.
14. Collaborating effectively within multidisciplinary international teams.

OUR OFFER

Zalando provides various benefits, including:

• Employee shares program
• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge discounts from external partners
• Two paid volunteering days per year
• Hybrid working model with 60% remote work per week (actual practice varies by team)
• Work from abroad for up to 30 working days a year
• Starting with 27 days of vacation annually
• Relocation assistance (subject to prior agreement)
• Family services, including counseling and support
• Health and wellbeing options (including Gympass)
• Mental health support and coaching
• Development opportunities via training platforms and biannual peer reviews

All applications must be completed via the online form; email submissions are not accepted.

Required Experience : Staff IC

Key Skills : Intelligence Community Experience, Python, SPSS, Microsoft Word, R, Regression Analysis, Windows, Stata, Microsoft PowerPoint, Research Experience, Data Modeling, Writing Skills

Employment Type : Full-Time

Experience : years

Vacancy : 1