Contact Center Specialist – BFA (Business Functional Analyst)

K&K Global Talent Solutions INC.; Essen; Remote; EUR 35.000 - 50.000; Vollzeit

Zusammenfassung

A leading recruiting agency is seeking a Contact Center Specialist – BFA to work remotely in Germany. The role involves defining business and functional requirements, creating policies, and conducting user acceptance testing. Candidates must have a B2 level proficiency in German and work authorization in Germany without requiring visa sponsorship.

Qualifikationen

• Proficient in the respective functional/business area.
• German language proficiency at B2 level or higher.
• Work authorization in Germany without visa sponsorship.

Aufgaben

• Define requirements and solutions including business and functional specifications.
• Create policies, procedures, and manuals.
• Prepare POC/user acceptance testing.

Kenntnisse

Business Analysis

Requirements Definition

Policy Creation

User Acceptance Testing

Jobbeschreibung

K&K Social Resources & Development GmbH is an international recruiting agency that has been providing technical resources in the European region since 1993. This position is with one of our clients in Germany, who is actively hiring candidates to expand their teams.

Role :

Contact Center Specialist – BFA (Business Functional Analyst)

Employment Type :

Contract

Location :

Germany (Remote)

Language Requirement : German – B2 level or higher

Description : Responsibilities :

1. Define requirements & solutions (business and functional requirements, designs, services, recommendations, detailed specification, etc.)
2. Proficient in the respective functional / business area
3. Create policies, procedures, and manuals
4. Prepare POC / user acceptance testing.

Note : Applicants for employment in Germany should possess work authorization which does not require sponsorship by the employer for a visa.